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FIELD NOTE #037 | The System Is Listening
Season 1 Episode 1
Measurements influence behaviour.
Targets influence behaviour.
Dashboards influence behaviour.
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Most organisations believe they are observing perfo…
1 day, 15 hours ago
FIELD NOTE #036 | Every Handover Creates An Interpretation
Season 1 Episode 1
Information rarely arrives exactly as it leaves.
As ideas move between teams, meetings, summaries and updates, context is compressed, assumptions fill…
3 days, 10 hours ago
FIELD NOTE #035 | Stability Has Sponsorship
Season 1 Episode 1
FIELD NOTE #035 | Stability Has Sponsorship
Many organisations assume stability means problems have been eliminated.
Reality is usually more interesti…
4 days, 15 hours ago
FIELD NOTE #034 | The Exception Is Applying For Full-Time Employment
Season 1 Episode 1
Most exceptions begin with a reason.
Few end with one.
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In this Field Note, we examine a recurring organisational pattern: temporary decisions tha…
6 days, 12 hours ago
FIELD NOTE #033 | Information Travels At Different Speeds
Season 1 Episode 1
A decision can be made instantly.
Its consequences rarely arrive so quickly.
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In this episode, we explore why information moves unevenly through o…
1 week ago
FIELD NOTE #032 | Friction Often Performs A Function
Season 1 Episode 1
Not every delay is a waste.
Not every extra step is bureaucracy.
And not every safeguard is outdated.
Some friction exists because experience left a not…
1 week, 1 day ago
FIELD NOTE #031 | Certainty Is Usually Borrowed
Season 1 Episode 1
Most certainty starts life as an assumption.
An assumption is made.
The assumption works.The assumption survives.
Eventually the assumption becomes know…
1 week, 3 days ago
Every Metric Has A Biography
Season 1 Episode 1
Most organisations discuss metrics as though they appeared fully formed.
In reality, metrics usually begin as observations.
Someone notices something i…
1 week, 5 days ago
The Queue Knows First
Season 1 Episode 1
What if the earliest warning signal in an organisation isn't a dashboard, but a queue?
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Listener Value
This episode explores why work waiting can …
1 week, 6 days ago
FIELD NOTE #028: The KPI Arrives After the Money Has Left | Most organisations measure the result. Fewer measure what happened on the way there.
Season 1 Episode 2
Episode Question
What if the most important performance metric is not on the dashboard?
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Listener Value
Learn how process-level observations can ex…
2 weeks ago