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Field Note #082 | The Automation Paradox
Description
The task became effortless.
The job became impossible.
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Why can an organisation automate its routine verification, gather experienced people around the table and still overlook an important failure condition?
In this Field Note, we examine what happens when the difficult parts of a job remain with humans, but the responsibility for examining them becomes unclear.
Through the idea of Sign-Off Amnesty, we explore the uneasy relationship between automated confidence, committee approvals and individual judgement.
We also examine a practical alternative: making verification visible, assigning ownership to unresolved risks and preserving independent technical challenge.
Because a completed approval form and a properly examined decision are two very different things.
Every signature shared the credit.
None of them owned the crack.
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