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Dynamics 365 Agents - Simply Explained
Season 3
Dynamics 365 Agents take AI beyond answering questions and generating drafts. Instead of waiting for someone to ask Copilot for help, agents can resp…
2 months, 1 week ago
Dynamics 365 Copilot - Simply Explained
Season 3
Dynamics 365 Copilot brings AI directly into the business processes and records people already use across Dynamics 365. Instead of spending time sear…
2 months, 1 week ago
Dynamics 365 Opportunity Management - Simply Explained
Season 3
Dynamics 365 Opportunity Management gives sales teams a structured way to manage serious sales conversations from the first qualified interest throug…
2 months, 1 week ago
Dynamics 365 Knowledge Management - Simply Explained
Season 3
Dynamics 365 Knowledge Management helps customer service teams create a single, trusted source of knowledge that agents can use while supporting cust…
2 months, 1 week ago
Dynamics 365 Omnichannel - Simply Explained
Season 3
A customer starts a website chat because an order has not arrived. They explain the problem, provide the order number, and answer several questions. …
2 months, 2 weeks ago
Dynamics 365 Relationship Intelligence - Simply Explained
Season 3
A Dynamics 365 Sales opportunity can look healthy on paper. The deal is still open, the estimated close date is in the future, and the timeline conta…
2 months, 2 weeks ago
Dynamics 365 Customer Service Workspace - Simply Explained
Season 3
A customer sends an email, starts a chat, calls support, or contacts a company through another service channel. When an agent picks up that request, …
2 months, 2 weeks ago
Dynamics 365 Forecasting - Simply Explained
Season 3
Dynamics 365 Forecasting helps sales teams answer one of the most important questions in business: are we going to hit our sales target? Instead of c…
2 months, 2 weeks ago
![AI Turns Integration into an Organism as a Service — How Azure Logic Apps Are Changing Enterprise Integration with Sonny Gillissen [MVP]](https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/5f8bf3b9f498b5fd7cd584f1423cee09.jpg)
AI Turns Integration into an Organism as a Service — How Azure Logic Apps Are Changing Enterprise Integration with Sonny Gillissen [MVP]
Season 3
Enterprise integration is everywhere, yet most people only notice it when something stops working. Applications need to communicate, APIs need to exc…
2 months, 2 weeks ago
Dynamics 365 Remote Assist - Simply Explained
Season 3
A machine stops in the middle of a shift. The technician standing beside it can see the problem, but the person with the deepest knowledge of that ma…
2 months, 2 weeks ago