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Dynamics 365 Customer Insights Data - Simply Explained
Season 3
What happens when the same customer appears in three different systems—and every system tells a different story?Sales sees an open opportunity. Custo…
2 months, 2 weeks ago
Dynamics 365 Commerce - Simply Explained
Season 3
A customer discovers a jacket online, checks whether it is available in a nearby store, orders it for pickup, and later returns it at another locatio…
2 months, 2 weeks ago
Dynamics 365 Project Operations - Simply Explained
Season 3
Customer projects can become complicated quickly. Sales has the customer relationship and quote. Project managers have schedules and tasks. Resource …
2 months, 2 weeks ago
Dynamics 365 Supply Chain Management - Simply Explained
Season 3
Modern supply chains are complex. Materials move between suppliers, warehouses, factories, distribution centers, carriers, and customers, while purch…
2 months, 2 weeks ago
Dynamics 365 Finance - Simply Explained
Season 3
Imagine a finance team trying to answer what sounds like a simple question: How much money can we spend this month? One employee opens a spreadsheet.…
2 months, 2 weeks ago
From Garage Band to Symphony Orchestra- How Microsoft 365 Governance Creates Harmony at Scale — with Heiko Brenn
Season 3
Microsoft 365 can begin like a garage band. A few people collaborate, everybody knows what the others are doing, Teams are created when needed, Share…
2 months, 2 weeks ago
Dynamics 365 Contact Center - Simply Explained
Season 3
Imagine contacting a company about a missing order through web chat. The automated assistant cannot solve the problem, so you call instead. The phone…
2 months, 2 weeks ago
Dynamics 365 Customer Insights Journeys - Simply Explained
Season 3
What exactly is Dynamics 365 Customer Insights - Journeys? Is it simply Microsoft's tool for sending marketing emails, or is it something much larger…
2 months, 2 weeks ago
Dynamics 365 Customer Insights - Simply Explained
Season 3
A customer buys from your company, signs up for emails, downloads a guide, visits your website, and later contacts support. How much of that history …
2 months, 2 weeks ago
Dynamics 365 Field Service - Simply Explained
Season 3
A heating system stops working, and the customer wants it repaired today. But getting somebody to the customer is only part of the problem. The dispa…
2 months, 2 weeks ago