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Dynamics 365 Customer Service Workspace - Simply Explained
Season 3
A customer sends an email, starts a chat, calls support, or contacts a company through another service channel. When an agent picks up that request, …
2 months, 2 weeks ago
Dynamics 365 Forecasting - Simply Explained
Season 3
Dynamics 365 Forecasting helps sales teams answer one of the most important questions in business: are we going to hit our sales target? Instead of c…
2 months, 2 weeks ago
![AI Turns Integration into an Organism as a Service — How Azure Logic Apps Are Changing Enterprise Integration with Sonny Gillissen [MVP]](https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/5f8bf3b9f498b5fd7cd584f1423cee09.jpg)
AI Turns Integration into an Organism as a Service — How Azure Logic Apps Are Changing Enterprise Integration with Sonny Gillissen [MVP]
Season 3
Enterprise integration is everywhere, yet most people only notice it when something stops working. Applications need to communicate, APIs need to exc…
2 months, 2 weeks ago
Dynamics 365 Remote Assist - Simply Explained
Season 3
A machine stops in the middle of a shift. The technician standing beside it can see the problem, but the person with the deepest knowledge of that ma…
2 months, 2 weeks ago
Dynamics 365 Unified Routing - Simply Explained
Season 3
When a customer sends a chat message, email, phone request, or support case, they usually expect one thing: the right person should help them as quic…
2 months, 2 weeks ago
Dynamics 365 Guides - Simply Explained
Season 3
Imagine standing beside a large industrial machine and seeing the next repair instruction appear directly beside the panel you need to open. Instead …
2 months, 2 weeks ago
Dynamics 365 Sales Insights - Simply Explained
Season 3
How many sales opportunities disappear because somebody intended to follow up but lost the email, missed the task, or simply forgot? Modern sales tea…
2 months, 2 weeks ago
Dynamics 365 Sales Accelerator - Simply Explained
Season 3
Salespeople rarely struggle because they do not have enough tasks. The real challenge is deciding which customer deserves attention next, what action…
2 months, 2 weeks ago
Dynamics 365 Human Resources - Simply Explained
Season 3
HR teams manage some of the most important and sensitive information inside an organization. Employee records, organizational structures, leave reque…
2 months, 2 weeks ago
When Azure SQL Becomes an Application Platform- APIs, Automation and AI with Dirceu Resende
Season 2
Most developers think of a database as the place where an application stores information. Tables, transactions, indexes, stored procedures, reporting…
2 months, 2 weeks ago