Podcast Episodes
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How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson
Season 1 Episode 19
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In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product developmen…
1 year, 7 months ago
Crisis Management Tips for Customer Success Teams
Season 1 Episode 18
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In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outa…
1 year, 8 months ago
Customer Support Strategies for a Stress-Free Holiday Season
Season 1 Episode 17
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As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving you…
1 year, 8 months ago
Elevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week Ideas
Season 1 Episode 16
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At ElevateCX in Denver, industry leaders, CX professionals, and customer success veterans gathered to explore the future of CX and cu…
1 year, 8 months ago
How to Write Remarkable Emails for Customer Support
Season 1 Episode 15
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We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podca…
1 year, 9 months ago
Strategies for Understanding and Implementing Customer Feedback with Chase Clemons
Season 1 Episode 14
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We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Suppor…
1 year, 9 months ago
The Importance of Finding Your Community with Sarah Hatter
Season 1 Episode 13
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We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community i…
1 year, 10 months ago
Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time
Season 1 Episode 12
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Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t ha…
1 year, 10 months ago
The Art of Training New Hires Efficiently
Season 1 Episode 11
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Brian Johnson joins Happy to Help for the second time! In this episode, we discuss training new hires! Brian and Priscilla dive into …
1 year, 11 months ago
The Power of Kindness in Support and Leadership with Sarah Caminiti
Season 1 Episode 10
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What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, …
1 year, 11 months ago