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At ElevateCX in Denver, industry leaders, CX professionals, and customer success veterans gathered to explore the future of CX and customer satisfaction.

In this episode, Priscilla and Jordan are joined by Kate Chupp to unpack key takeaways from the conference: real-world talks, case studies, and keynotes from CX leaders; the surprising role of AI-powered and AI-driven tools in customer success, customer engagement, and contact center innovation; and why community-led learning might just be the secret to a winning CX strategy.

You’ll also hear from industry experts on the ground as they share actionable insights and fresh perspectives on customer interactions, digital transformation, and what success really looks like across the customer journey. Topics like team automation, employee experience, and performance metrics were woven into every conversation, offering a fuller picture of modern customer experience leadership.

If you’re able to make it to ElevateCX in London, we highly recommend it for actionable strategies and networking opportunities.

Tools featured in this episode:

• Slack 
• Forethought
• Notion
• Airtable
• Alfred
• Habitica

Special thanks to everyone who interviewed with us at ElevateCX!

• Ashley Hayslett
• Cheryl Spriggs
• Deon Nicholas
• Kate Wilson
• Kristi Ernst Thompson
• Lance Conzett
• Mercer Smith
• Sarah Caminiti
• Sarah Hatter

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
 
To learn more about Buzzsprout visit Buzzsprout.com. 

Thanks for listening!