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Remote Support Team Management with Erica Clayton
Season 2 Episode 9
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We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing r…
10 months ago
Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
Season 2 Episode 8
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In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzs…
11 months ago
The Role of AI in Customer Support with Conor Pendergrast
Season 2 Episode 6
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How should customer support teams use AI without losing the human touch?
Priscilla Brooke sits down with customer success expert Cono…
1 year ago
Journey Mapping the Customer's Experience with Stacy Sherman
Season 2 Episode 5
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Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intentio…
1 year, 1 month ago
Balancing Inbox Coverage and Support Projects with Chase Clemons
Season 2 Episode 4
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We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share ho…
1 year, 2 months ago
How to Build and Maintain an Effective Knowledge Base with Mat Patterson
Season 2 Episode 3
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A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're j…
1 year, 3 months ago
Communicating Effectively with Developers and Tech Support
Season 2 Episode 2
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We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to e…
1 year, 4 months ago
5 Easy Ways to Instantly Improve Your Customer Service in 2025
Season 2 Episode 1
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Want to take your customer service to the next level in 2025?
In this episode of Happy to Help, we’re breaking down five simple yet p…
1 year, 5 months ago
Lessons from 20 Episodes of Happy to Help
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As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes!
Thanks to our incredible guests:…
1 year, 6 months ago
Cultivating a Healthy Support Team with Suneet Bhatt
Season 1 Episode 20
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In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and prod…
1 year, 7 months ago