Podcast Episodes
Back to SearchThe Art of Training New Hires Efficiently
Season 1 Episode 11
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Brian Johnson joins Happy to Help for the second time! In this episode, we discuss training new hires! Brian and Priscilla dive into …
2 years, 1 month ago
The Power of Kindness in Support and Leadership with Sarah Caminiti
Season 1 Episode 10
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What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, …
2 years, 1 month ago
How to Add After-Hours Customer Support for Small Teams
Season 1 Episode 9
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Should your small business stick to regular business hours or add after-hours support without burning out your team?
In this episode,…
2 years, 2 months ago
Strategies for Working With Angry Customers
Season 1 Episode 8
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Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing yo…
2 years, 2 months ago
The Evolution of Buzzsprout Support
Season 1 Episode 7
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In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout supp…
2 years, 2 months ago
Tips for Hiring a Stellar Customer Support Team
Season 1 Episode 6
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Ever wondered what secret sauce goes into crafting an exceptional customer support team? Buzzsprout Co-Founder, Marshall Brown, joins…
2 years, 3 months ago
Setting Brand-Aligned Support Tone That Turns Customers into Fans
Season 1 Episode 5
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In this episode of Happy to Help, we explore how your brand’s tone of voice can shape the customer experience and strengthen customer…
2 years, 3 months ago
Establishing Communication Goals for Your Support Team
Season 1 Episode 4
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On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Sett…
2 years, 4 months ago
From Perfectionism to Mastery: How Real Mistakes Build Customer Loyalty
Season 1 Episode 3
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When perfectionism runs the show, the customer experience pays the price. In this episode, Priscilla Brooke sits down with Buzzsprout…
2 years, 4 months ago
The Transformative Power of Empathy in Customer Support
Season 1 Episode 2
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Empathy isn't just a buzzword within customer support—it's a vital tool that we can use as customer support specialists to connect wi…
2 years, 5 months ago