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What You Should Actually Measure in Support with Meghan Gallagher
Season 2 Episode 19
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Metrics shape the way support teams work, but not every metric tells the full story.
In this episode, we’re joined by Meghan Gallagher…
11 hours ago
Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan
Season 2 Episode 18
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We’re talking with Leslie O’Flahavan, owner of E-WRITE and writing expert, about how customer support teams can write better help doc…
1 month ago
How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios
Season 2 Episode 17
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Customer support is where every company decision eventually shows up.
In this episode, we’re talking with Andrew “Coach” Rios, a custo…
2 months ago
Practical Uses of AI in Customer Support with Craig Stoss
Season 2 Episode 16
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In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real su…
3 months ago
Using Psychology to Thrive in Customer Support with Melody Wilding
Season 2 Episode 15
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Customer support comes with a real mental and emotional load.
In this episode, Priscilla sits down with Melody Wilding, licensed thera…
4 months ago
Creating a Healthy Mindset in Customer Support with Sarah Caminiti
Season 2 Episode 14
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Great customer support starts with mindset.
In this episode, we sit down with returning guest Sarah Caminiti to explore what a healthy…
5 months ago
Finding Excellent Customer Support Agents in Unlikely Places
Season 2 Episode 13
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The best support specialists can sometimes come from the most unexpected places!
We're getting into what really makes a great support …
6 months ago
How Intentional Gifting Creates Loyal Customers with Sarah Betts
Season 2 Episode 12
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Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experie…
7 months ago
Turning Customers into Superfans with Brittany Hodak
Season 2 Episode 11
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How do you turn everyday customers into passionate advocates for your brand?
Brittany Hodak breaks down her SUPER Model for customer e…
8 months ago
The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences
Season 2 Episode 10
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In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic …
9 months ago