Podcast Episodes
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CFO Confidence at a 4 Year High
In episode #340 of SaaS Metrics School, Ben breaks down what rising CFO confidence—now at a four-year high—means for SaaS and AI operators planning f…
4 months, 1 week ago
Change of Control Provisions in Customer Contracts Can Kill Your Exit
In episode #339 of SaaS Metrics School, Ben explains how change of control provisions in customer contracts can quietly derail due diligence, fundrai…
4 months, 2 weeks ago
How to Call BS on Your 2026 Sales and Marketing Budget
In episode #338 of SaaS Metrics School, Ben explains how to quickly sanity-check your sales and marketing forecast for the upcoming year using one hi…
4 months, 2 weeks ago
Demystifying SaaS Revenue: A Hierarchy for Predictability & Valuation
In episode #337 of SaaS Metrics School, Ben breaks down why software revenue categorization is a foundational requirement for strong finance, account…
4 months, 3 weeks ago
My Top 3 Go-to-market Efficiency Metrics You Should Track
In episode #336, Ben Murray breaks down his top three go-to-market efficiency metrics that every SaaS and AI operator should master. He explains when…
4 months, 4 weeks ago
Should Your Customer Success Team Count Towards CAC?
In episode #335, Ben answers a common operator question: Should Customer Success be included in the cost of customer acquisition (CAC)? He explains h…
5 months ago
How Leading Public Tech Companies Report AI Value Creation
In episode #334, Ben Murray breaks down how leading public SaaS and tech companies are reporting AI-driven value creation across their earnings calls…
5 months ago
Should Expansion Revenue Be Included or Excluded From LTV
In episode #333, Ben answers a foundational SaaS metrics question: Should expansion revenue be included in your Lifetime Value (LTV) calculation? Ben…
5 months, 1 week ago
Why Your Low Margin AI Company Must Be 6x Larger Than SaaS Peers
In episode #332, Ben Murray explains why AI companies with high inference costs and lower gross profit margins must scale dramatically faster—up to 6…
5 months, 1 week ago
The Real Economics of SaaS versus AI Companies
In episode #331, Ben breaks down the true financial and economic differences between a SaaS company and an AI company. Inspired by a tweet claiming t…
5 months, 2 weeks ago