Podcast Episodes

How Travel + Leisure Co Builds Loyalty With Margaritaville and Sports Illustrated

Season 10

Travel + Leisure Co turns Margaritaville and Sports Illustrated into something owners feel after the trip ends: access, events, and reasons to come b…

2 months ago

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Westgate Resorts: The Experience Strategy Driving Demand

Season 10

More than 40% of Westgate's new timeshare buyers are millennials.
I talked with Jared Saft, COO of Westgate Resorts, at ARDA's Spring Conference in L…

2 months ago

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The Procurement Playbook Behind Luxury Guest Experience

Season 10

Luxury guests feel the difference in the details, and procurement decides many of those details.

I talked with Denis Klurfeld, SVP of Procurement fo…

2 months, 1 week ago

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Revenue-Share Digital Signage: Add Sponsor Income Without Upfront Spend

Season 10

During the recently held AAHOACON, I talked with Andrew Russo from AAHOA and Tony Hodgins, Regional General Manager with Legends Global, which operat…

2 months, 1 week ago

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Timeshare Buyers Shift Younger: 73% Are Gen Z and Millennials

Season 10

Jason Gamel, President and CEO of ARDA, says vacation ownership holds up because owners lock in costs and plan differently than hotel-only travelers.…

2 months, 1 week ago

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Mohegan Sun Marketing: How a Casino Resort Personalizes Loyalty Fast

Season 10

During the recently held DUETTO PERFORM, I interviewed Jesse Sturges, Director of Strategic Marketing at Mohegan Sun, about how one of the world's la…

2 months, 1 week ago

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86K New Rooms vs 350K Renovations: What Hotel Suppliers Need to Know

Season 10

Renovations and conversions are about to outpace new builds by a lot — and that changes who suppliers should sell to.

Glenn Haussman talks with Bruc…

2 months, 1 week ago

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Choice Drops Elite Status to 5 Nights: What Owners Gain

Season 10

Choice's loyalty refresh goes the opposite direction of most programs: easier to earn, easier to reach status, easier to redeem.
During Choice Hotels…

2 months, 1 week ago

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Choice Hotels Controls 50% of Extended Stay New Builds: What That Means

Season 10

Matt McElhare, Vice President & Segment Lead, Extended Stay at Choice Hotels International, says extended stay leads new hotel development right now,…

2 months, 1 week ago

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Why Hotel Conversions Need Transactions: Choice CDO Explains the Reset

Season 10

David Pepper, Chief Development Officer at Choice Hotels, says Q1 turning RevPAR positive brought buyers back into the market.
Glenn Haussman talks w…

2 months, 1 week ago

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