Podcast Episodes

Hotels Finally Fixing Decades-Old Data Problem

Season 10

Hotels keep sending me golf deals. I don't play golf. I've never played golf. Dana Cariss, SVP of Revenue Strategy at CoralTree Hospitality, showed m…

2 months ago

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FNA 216: Chex Marks the Spot

Season 10

Derek Pacqué drove three hours from Manhattan to The Haussman Resort, Pool Club and Smokehouse on Long Island for Friday Night Audit. In LIE traffic,…

2 months ago

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Wyndham Beats Marriott for the #1 Hotel Rewards Program of 2026

Season 10

Wyndham Hotels & Resorts just knocked Marriott International out of the #1 spot in U.S. News & World Report's 2026 hotel rewards rankings — and the r…

2 months, 1 week ago

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How AYANA's Midplaza Jakarta Stands Out in a Crowded Market

Season 10

Morris Tiedemann, General Manager at AYANA Midplaza Jakarta, joined Glenn and Suzanne from halfway across the world to explain how a hotel competes i…

2 months, 1 week ago

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Guests Spend More When Hotels Make This Easy

Season 10

Hotel technology shouldn't just look impressive. It should help guests enjoy their stay and help hotels make more money.

The Hotel Communication Netw…

2 months, 1 week ago

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How Explore Minnesota Generates $25 Billion in Economic Impact

Season 10

Lauren Bennett McGinty, Executive Director of Explore Minnesota, sat down with Glenn to explain how a state agency generates $25 billion in economic …

2 months, 1 week ago

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How Embassy Suites Adapts to Different Markets

Season 10

Bonnie Campagnuolo, Global Brand Head at Embassy Suites by Hilton, sat down with Glenn on the rooftop of the Asheville property to explain how the br…

2 months, 1 week ago

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FNA 215: This Show is Spot On

Season 10

James Hansen showed up with a Paloma. Sarah Becherer poured a digestif. Craig Sullivan had his beer. Glenn was doing whatever Glenn does. This is how…

2 months, 1 week ago

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Why Hospitality Should Study Retail (And Vice Versa)

Season 10

Liza Amlani, The Chief Merchant, spent 20 years as a merchant at Ralph Lauren. She now studies what retail can teach hospitality.

The parallels are…

2 months, 2 weeks ago

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How This Hotel Group Is Winning (And What Others Can Learn)

Season 10

Julie Kee, Director of Sales and Marketing at the Belize Collection, just revealed why her hotels are winning.

It's not what you'd expect.

The Bel…

2 months, 2 weeks ago

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