Podcast Episodes

Your Phone Is Your Room Key Now (And It Works)

Season 10

Your guests are done waiting in line at check-in. Wallet key technology just made that line disappear.

🔑 Tap your phone to your room. It opens. Tha…

2 months, 2 weeks ago

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The Guest Canceled, So We Roasted My Travel Day

Season 10

We had a guest cancel at the last minute, so Craig, Suzanne, and I opened drinks and talked about my absolute disaster of a travel day.

I'm not givin…

2 months, 2 weeks ago

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The Hotel Titan Behind Loews' Biggest Bets

Season 10

Jonathan Tisch helped shape Loews Hotels for 45 years, built some of the company's most important projects, and still talks about hospitality as a pe…

2 months, 3 weeks ago

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We Drove The Vegas Loop With A Casino Resort President

Season 10

We drove through the Las Vegas Loop in a Tesla with Cami Christensen, President/GM of Westgate Las Vegas, and she's got 25 years of stories to tell …

2 months, 3 weeks ago

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The Luxury Boom Is Reshaping Where Operators Are Betting

Season 10

Your mid-market property is about to get a neighbor it didn't expect. Bruce Ford, SVP of Lodging Econometrics, explains why 158 luxury conversions a…

2 months, 3 weeks ago

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Natural Language AI Just Changed Hotel Management Forever

Season 10

Your owners are making decisions blind. PM Hotel Group just fixed that.

Steve Marino, VP of IT and Hotel Systems at PM Hotel Group, explained at HI…

2 months, 3 weeks ago

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How Hotels Are Getting Paid to Reduce Energy Demand

Season 10

Here's obvious: Hotel energy prices aren't coming down. Rick West, CEO at Commercial Green Solutions, and Kenny Weston, VP at Commercial Green Soluti…

2 months, 4 weeks ago

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Why the Most Confident AI Hotel Pricing Recommendations Are the Least Trustworthy

Season 10

Kartik Yellepeddi, Chief Product Officer at Duetto, says AI in pricing is stuck at level one: algorithms that recommend prices. That's the problem. …

2 months, 4 weeks ago

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Hotels Are Asking the Wrong Question at Check-In

Season 10

Hotels are asking the wrong question at check-in — and Alliants just proved it.

🔑 Apple Wallet and Google Wallet keys at Resorts World Las Vegas ar…

3 months ago

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Hotel Data Breaches Are Getting Worse. Here's Why.

Season 10

Matthew Bright, SVP and Head of IT at Davidson Hospitality, made a promise not to talk about AI. He broke it 54 seconds in.

🔒 AI is making security…

3 months ago

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