Podcast Episodes
Back to SearchServers Leave $5,000–$8,000 a Year on the Table—Here's Why
Season 10
Hotel restaurants lose revenue in boring ways—slow first drink delivery, late refills, and servers who don't know what they leave on the table.
Geoff…
2 months, 2 weeks ago
Hotel AI Use Case: Automate Reporting and Win Back Hours Every Day
Season 10
During DUETTO PERFORM in Fort Lauderdale, I talked with Bob Matsuoka, Chief Technology Officer at Duetto, about AI in hotels the only way that matter…
2 months, 2 weeks ago
HotelKey Self Check-In Kiosk: ID Scan, Face Verification, Keys in Minutes
Season 10
HotelKey's self check-in kiosk scans an ID, runs face verification, and issues keys without a front desk line.
I talk with Aditya Thyagarajan, co-fo…
2 months, 2 weeks ago
1031: LGBTQ+ Hotel Brand Axel Hotels Targets U.S. Expansion
Season 10 Episode 1031
Axel Hotels runs 12 properties across four countries with nearly 1,000 rooms, and the brand focuses on the LGBTQ+ community.
I talk with Efrain Cast…
2 months, 2 weeks ago
How Starwood Makes Its Hotels Feel Different: Nature, Soul, and Experience
Season 10
Starwood Hotels builds 1 Hotels, Treehouse, and Baccarat around one idea: products need emotion and soul, not templates.
While hosting Starwood's ann…
2 months, 3 weeks ago
1030: Caesars' First Non-Gaming Hotel: Inside Caesars Republic Scottsdale
Season 10 Episode 1030
Caesars launched its first non-gaming Caesars Republic in Scottsdale, and the property built the guest experience around F&B partnerships like Lisa V…
2 months, 3 weeks ago
From Engineer to 4 Red Roof Hotels: How He Built the Portfolio
Season 10
Priyank Patel owns four Red Roof properties, and he built the portfolio over nine years after starting out as an engineer.
During AAHOACON 2026, wher…
2 months, 3 weeks ago
Airline Search Data Predicts Hotel Demand: How Hotels Use It
Season 10
During DUETTO PERFORM, I talked with Katie Moro, VP Data Partnerships at Amadeus, about a real problem for hoteliers right now: data everywhere, deci…
2 months, 3 weeks ago
Hotel Revenue Tips: 3 Simple Upsells That Add Income Fast
Season 10
Bruce Jordan gives three simple revenue ideas that don't require a renovation—just better packaging and pricing.
During AAHOACON, I talked with Bruce…
2 months, 3 weeks ago
FNA 208: Seeing Red
Season 5 Episode 208
Red Roof Chief Development officer Matt Hostetler kicks back with Glenn, Craig and Dr. Producer Suzanne as they kick off the weekend with some drinks…
2 months, 3 weeks ago