Podcast Episodes

Hilton Orlando Turns Digital Signage Into Event Revenue

Season 10

At Hilton Orlando, Glenn Haussman talks with Shannon Butler, Director of Catering and Events, about how the hotel uses Xpodigital for flexible event …

1 month, 1 week ago

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Why The Historic Hamilton Princess Wins Repeat Guests in Bermuda

Season 10

Hamilton Princess doesn't compete like a typical resort. The property leans on 140+ years of history, a museum-level art collection, and a luxury gue…

1 month, 1 week ago

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FNA 211: Tabor or Not Tabor

Season 10

Wayne Tabor is President and CEO of the Metropolitan Memphis Hotel and Lodging Association and is way too classy to be having happy hour drinks with …

1 month, 1 week ago

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Gen Z, Millennials, and the Vacation Ownership Shift

Season 10

Seventy-three percent of new vacation ownership purchases now come from Gen Z and millennials.

That changes the pitch, product strategy, and member e…

1 month, 2 weeks ago

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Hotel Owners Facing Tough Choice: PIP, Sell, or Switch Management

Season 10

Hotel owners staring down PIPs have three choices: spend the money, sell the asset, or rethink management.

During NYU IHIF, I spoke with Ben Perelmut…

1 month, 2 weeks ago

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Undergraduate by Hilton: A New Hotel Brand for College Towns

Season 10

During NYU IHIF, Hilton debuted Undergraduate by Hilton, a brand-new conversion product aimed at university markets where a full Graduate Hotel may n…

1 month, 2 weeks ago

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Red Roof Builds an AI-Driven Website: How It Wins Search Next

Season 10

At NYU IHIF, I talked with Zack Gharib, President of Red Roof, because the brand made three moves worth watching at the same time: entered Canada, pu…

1 month, 2 weeks ago

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Bar Profit Leaks: The 2 Quick Tests Owners Can Run Tonight

Season 10

7.2 seconds behind the bar can cost about $1.1M a year.
That's how Tobin Ellis, a 30-year bar industry veteran, thinks about bar design: eliminate pr…

1 month, 2 weeks ago

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Most Hotel Websites Don't Use Video—That's Why Guests Bounce

Season 10

One frustrating thing about hospitality: guests want to research rooms visually, but most hotel websites don't include video. When hotels force guest…

1 month, 2 weeks ago

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FNA 210: The Poland Adjustment

Season 10

We're back in the Hotel Pet Peeves bracket… but first, we nearly lose the plot over Glenn's "Haussman Resort Pool Club Smokehouse & Dispensary Brewer…

1 month, 2 weeks ago

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