Podcast Episodes
Back to SearchHow Hotels Use AI Without Losing Control of Guest Data
Season 10
Hotel employees already juggle enough. They don't need 10,000 system steps standing between them and the guest.
Kevin King, CEO of Shiji Group, joins…
1 week, 6 days ago
How Hotels Cut Laundry Costs by 30%
Season 10
Hotels spend a lot of time and money dealing with linens, from buying and storing them to running equipment and making sure housekeeping always has w…
2 weeks ago
They Turned a 12th-Century Monastery Into a Luxury Hotel
Season 10
Most people don't look at a 12th-century monastery in rural Umbria and think, "We should turn this into a hotel."
Cathi Lutjens and Fred Kubierschki …
2 weeks, 4 days ago
Where Hotel Growth Is Happening Next
Season 10
The next wave of hotel growth won't look like the last one.
Bruce Ford with Lodging Econometrics joins me on No Vacancy to look at how the global #Ho…
2 weeks, 5 days ago
What Luxury Hotel Guests Really Want
Season 10
True luxury means not having to think about the details.
Almando Rigby, general manager of Windjammer Landing in Saint Lucia, joins me on No Vacancy …
2 weeks, 6 days ago
What Hotels Stop Knowing After the Guest Checks In
Season 10
Hotels spend years collecting guest data, then lose sight of what people want the moment they're actually staying in the room.
Kevin Rohani, founder …
3 weeks ago
Labor Day Flashback: Marriott Vacations Worldwide Launches Experience-Driven Ownership: Inner Circle
Season 10
Live experiences drive operating success because they create reasons to travel, reasons to spend, and reasons to come back. That's why Marriott Vacat…
3 weeks, 1 day ago
Holiday Flashback: How Wyndham Uses Experiences to Drive Direct Bookings
Season 10
To ease us into the holiday weekend, here's a rerun of a fun video I recorded in a Puerto Rican rainforest!
Wyndham Rewards pushes beyond hotel night…
3 weeks, 4 days ago
Holiday Rerun: How Starwood Makes Its Hotels Feel Different: Nature, Soul, and Experience
Season 10
To ease us into the holiday weekend, here's one of my favorite chats from the year:
Starwood Hotels operates 1 Hotels, Treehouse Hotels and Baccarat …
3 weeks, 5 days ago
How Hotel Teams Build Collective Excellence
Season 10
Collective excellence starts when hotel teams stop operating in separate lanes and start moving in the same direction.
Glenn Haussman talks with Ben …
3 weeks, 6 days ago