Podcast Episodes
Back to SearchWhy the Most Confident AI Hotel Pricing Recommendations Are the Least Trustworthy
Season 10
Kartik Yellepeddi, Chief Product Officer at Duetto, says AI in pricing is stuck at level one: algorithms that recommend prices. That's the problem. …
2 weeks, 4 days ago
Hotels Are Asking the Wrong Question at Check-In
Season 10
Hotels are asking the wrong question at check-in — and Alliants just proved it.
🔑 Apple Wallet and Google Wallet keys at Resorts World Las Vegas ar…
2 weeks, 5 days ago
Hotel Data Breaches Are Getting Worse. Here's Why.
Season 10
Matthew Bright, SVP and Head of IT at Davidson Hospitality, made a promise not to talk about AI. He broke it 54 seconds in.
🔒 AI is making security…
2 weeks, 6 days ago
FNA 213: At our Baikowitz-end
Season 10
Deena Baikowitz is a cat whisperer, networking extraordinaire, and the funnest, loudest (the good kind) person you'll ever meet.
She joins Friday Nig…
3 weeks, 1 day ago
Curator Hotels VP on Why Labor Costs Drive Every Tech Decision
Season 10
Brent Hayhurst, VP at Curator Hotel and Resort Collection, won't look at a new technology until he knows what KPI it's supposed to move.
💸 Labor is…
3 weeks, 2 days ago
Why Your Hotel Manager Spends Hours on Dashboards (Hint: They Shouldn't)
Season 10
Steven Moore, CEO at Actabl, says you shouldn't need to log in to answer your owner's question.
💬 Altitude, Actabl's new product, lets you have con…
3 weeks, 3 days ago
Why Aimbridge's CIO Says AI Doesn't Work Without Humans
Season 10
Keryn McNamara, CIO at Aimbridge, told me AI fails the moment it replaces a human instead of freeing one up.
💰 She's bringing a labor productivity …
3 weeks, 4 days ago
Starwood CIO: AI Is the First Tech I Never Had to Explain
Season 10
Denise Walker, CIO at Starwood Hotels and Resorts, started her career on a TRS-80. Thirty years later, she told me AI is the first technology she's …
3 weeks, 5 days ago
Why Better Hotel Revenue Doesn't Always Mean Better Profit
Season 10
At HITEC, I talked with Michael Grove of HotStats, which is now part of Duetto, about why hotel performance has to move beyond rooms revenue.
Michael…
3 weeks, 5 days ago
What Hotel Operators Should Know Before Choosing AI Tools
Season 10
Hotel operators don't lack AI options. They lack a clear way to evaluate them.
At HITEC, I talked with Shannon McCallum, VP of Operations at Resorts …
1 month ago