Podcast Episodes
Back to SearchHow Hotel Teams Build Collective Excellence
Season 10
Collective excellence starts when hotel teams stop operating in separate lanes and start moving in the same direction.
Glenn Haussman talks with Ben …
3 weeks, 6 days ago
Why This Hotel GM Gets Silly Every Morning
Season 10
A busy airport hotel never really slows down. Guests come and go at all hours, plans change quickly and the team needs to stay ready for whatever wal…
4 weeks ago
How Better Guest Experiences Drive Hotel Revenue
Season 10
Hotel operating costs keep climbing, but revenue isn't keeping pace. That's forcing operators to rethink where the money comes from.
Rhiannon Reynold…
4 weeks, 1 day ago
Why This Hotel's Housekeepers Don't Quit
Season 10
A beachfront resort in peak season puts plenty of pressure on a hotel team. The GM of the Holiday Inn Resort Fort Walton Beach found a way to keep he…
4 weeks, 2 days ago
FNA 220: Glenn's Wife Has Some Complaints
Season 10
Putting my wife on Friday Night Audit seemed like a good idea.
It was not.
Helene Stein joins Craig Sullivan, Dr. Producer Suzanne Bagnera and me, an…
1 month ago
Why Technology Can't Replace Hospitality
Season 10
A coffee shop knows your name, loyalty status, order and how you paid — then calls out, "Whoever ordered the Americano."
That pretty much sums up whe…
1 month ago
Australia's Next Big Hotel Opportunity: Extended Stay
Season 10
Some of Australia's strongest extended-stay demand sits in places most travelers would never think about.
Damien Gallace, Managing Director and Co-Fo…
1 month ago
How Westgate Las Vegas Keeps Legendary Vegas Alive
Season 10
Westgate Las Vegas is betting on something Vegas can't manufacture: history.
Dawn Rawle, SVP of Marketing, Advertising and Guest Experience, joins me…
1 month ago
The Peabody Memphis Opens a Luxury Hotel-Within-a-Hotel
Season 10
The Peabody just opened a luxury hotel inside The Peabody.
Doug Browne, President of Peabody Hotels & Resorts, joins me on No Vacancy to explain the …
1 month ago
FNA 219: Hotel People Shouldn't Order Drinks This Big
Season 10
Glenn Haussman, Craig Sullivan and Dr. Producer Suzanne Bagnera finally did Friday Night Audit together in the same room, and Memphis got the honor o…
1 month, 1 week ago