Podcast Episodes
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The Durability of Glamping: Why Outdoor Hospitality's Potential is Just Starting - Ken Barber, Wildhaven
In this episode, Ken Barber, founder of Wildhaven, shares his journey of building a thriving nature-based hospitality brand that helps guests slow do…
1 year, 9 months ago
Turning Technology into a Competitive Advantage for Hotels - Mark Fancourt
In this episode, Mark Fancourt, founder and principal of TRAVHOTECH, shares insights into the evolving landscape of hospitality technology, drawing f…
1 year, 9 months ago
Accor's Chief Sales Officer on Why Meetings Make Money - Sophie Hulgard
In this episode, Sophie Hulgard, Chief Sales Officer at Accor, shares insights on the power of providing hospitality through meetings, the economic i…
1 year, 9 months ago
The Paradox of Tech in Luxury Hotels - Guillaume Benezech
In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton, shares his insights on AI's under…
1 year, 10 months ago
ChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah Mackenzie
In this episode, Josiah Mackenzie reflects on what he learned building an AI bot in ChatGPT and Claude with Adele Gutman to help answer online hotel …
1 year, 10 months ago
Creative but Practical Uses for AI Today in Hotel Sales, Marketing, and Revenue Management (Takeaways From HSMAI's Latest Event) - Lou Zameryka
In this episode, Lou Zameryka, founder of Alively and partner at Ventures Hospitality, shares insights on the creative use of artificial intelligence…
1 year, 10 months ago
How Hotels Can Win Big on "Travel Tuesday"—and Beyond (Ryan Mann, McKinsey)
In this episode, Ryan Mann, a partner at McKinsey, shares insights on the growing trend of Travel Tuesday and its implications for the travel and hos…
1 year, 10 months ago
Frontline Views on Hospitality Careers and AI in Service - Victoria Gordon, Timber Cove Resort
In this episode, Victoria Gordon, Front-of-House Manager at Timber Cove Resort, shares her journey from front desk agent to manager and offers her un…
1 year, 10 months ago
Lessons from New York City Women in Hospitality That Apply Anywhere - Joli Barfield
In this episode, Joli Barfield, founder of New York City Women in Hospitality, shares her inspiring story of starting the organization and offers val…
1 year, 10 months ago
How to Stay Inspired and Avoid Burnout in Hospitality - Joli Barfield, Montage International
In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her insights on managing burnout in the hospitality ind…
1 year, 10 months ago