Episode Details

In this episode, Victoria Gordon, Front-of-House Manager at Timber Cove Resort, shares her journey from front desk agent to manager and offers her unique perspective on the role of technology in hospitality.

Listen now to learn about:

• Victoria's career path from a front desk agent to a manager at Timber Cove Resort.
• The importance of community and collaboration in a remote hospitality setting.
• The value of training and development in hospitality careers.
• The transition from retail to hospitality and the skills that transfer.
• The role of AI and technology in enhancing guest experiences without losing the human touch.
• The responsibilities and daily tasks of a front-of-house manager.
• How Timber Cove Resort maintains a balance between technology and personalized guest service.
• Insights into the unique aspects of working in a remote, nature-based resort.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands