Podcast Episodes

Soul Community Planet: Creating a Healthier, Happier Future for Hospitality - Pam & Ken Cruse, SCP Hotels

What if a hotel could do more than offer a comfortable stay? What if it could become a force for positive change—for its guests, its employees, and t…

1 year, 8 months ago

A Question from Natalie for You

Natalie Clafton shares a question after listening to Leanne Harwood's career story.
What do you think?

A few more resources:

1 year, 9 months ago

From Ferraris to Fine Art: Crafting Joy Through Design - Lily Ackerman

In this episode, we sit down with Lily Ackerman, founder and director of Ackerman Design Studios, to explore the transformative power of art in hospi…

1 year, 9 months ago

The Untapped Potential of Catering to Kids, Teens & Families in Hospitality - Alicia Zur-Szpiro & Saar Shai, Wanderland

In this episode, we explore a largely overlooked segment in the hospitality industry: kids, teens, and families. While many hotels focus on adult exp…

1 year, 9 months ago

The Power of Hospitality to Bring Us Together

In this special episode, we explore the transformative role of hospitality in bridging divides, fostering empathy, and building community across cult…

1 year, 9 months ago

It's Time For Transformational Hospitality Leadership - Craig Poole [Election Day Replay]

Today, we’re revisiting a conversation with a guest who has profoundly impacted me and, I believe, represents the true potential of hospitality. Crai…

1 year, 9 months ago

UN to MGM: Lessons From Across Industries To My Role As Chief People Officer - Jyoti Chopra, MGM Resorts

In today’s episode, we’re joined by Jyoti Chopra, Chief People, Inclusion, and Sustainability Officer at MGM Resorts International, whose inspiring c…

1 year, 9 months ago

How We Create Restaurants Worth Talking About (Allday)

What does it take to create a hotel restaurant that becomes a local culinary hotspot that guests can’t wait to experience—and locals can’t stop recom…

1 year, 9 months ago

From 14-Year-Old Housekeeper to Ralph Lauren to CEO: What I've Learned in Hotel Management and Beyond - Sarah Eustis, Main Street Hospitality Group

In this episode, Sarah Eustis, Founder and CEO of Main Street Hospitality Group, shares her story and vision for hotels that serve as community ancho…

1 year, 9 months ago

How to Stay Inspired and Avoid Burnout in Hospitality - Joli Barfield, Montage International

In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her insights on managing burnout in the hospitality ind…

1 year, 9 months ago