Episode Details

In this episode, Angel Hernandez, General Manager at Timber Cove Resort, shares his journey from the high-energy hospitality scene of New York to creating a vibrant community hub in a quiet coastal town in California.

Listen now to learn about:

• The unique challenges and rewards of managing a remote resort and creating a home-like atmosphere for guests.
• The importance of personalized guest experiences and attentiveness in hospitality.
• Insights into Angel's leadership style and how he motivates and trains his team to deliver exceptional service.
• Angel's "3 F's" philosophy: being fun, fair, and firm, and how it guides his approach to hospitality.
• The importance of community engagement and how it can significantly contribute to any hospitality operation.
• Examples of community-focused initiatives at Timber Cove Resort, such as complimentary s'mores, local music nights, and emergency shelter during power outages.

Here are resources on referrals from Hireology: How many hires can come from referrals, why you aren't getting referrals, and a full episode on "red carpet recruiting."

If you liked this episode, you may also enjoy:

• Sonesta Hotels x Rolling Stone: How Strategic Brand Partnerships Create "Money-Can't-Buy" Guest Experiences - Elizabeth Harlow, Sonesta Hotels
• San Francisco's Soul: A Chef's View on Food, Community, and Renewal - Tyler Florence

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands