Podcast Episodes

Winner Sells All

Episode 308

Just in time for the release of his new book, Jason Del Rey sits down with Phillip and Brian and talks about his research in the histories of Walmart and Amazon, what he learned that matters to consu…

Published on 2 years, 5 months ago

The Brand Beyond the Box

Episode 307

What happens when a company is quick to make decisions based on real customer insight within a culture that celebrates collaboration between marketing and product development? You get a brand like Bu…

Published on 2 years, 6 months ago

The [True] Cost of Convenience

Episode 306

Welcome to the membership revolution where suddenly airlines are the talk of the town. With a flat fee comes compromise, but are you willing to give up convenience for a cheaper price? Also, if you h…

Published on 2 years, 6 months ago

The Caregiver's Mission

For a customer to have a seamless experience while dealing with grief and trauma requires exceptional service and unbelievable logistics infrastructure. They need care. For the three founders at Tita…

Published on 2 years, 6 months ago

[STEP BY STEP] What Frameworks Should I use to Qualify Good Software for my Business?

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that make a s…

Published on 2 years, 6 months ago

[STEP BY STEP] What is the Importance of Consolidating my Technology?

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that make a s…

Published on 2 years, 6 months ago

[STEP BY STEP] What Does “Fully-Integrated” Mean in the DXP Era?

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that make a s…

Published on 2 years, 6 months ago

[STEP BY STEP] Mastering Omnichannel Integration for Seamless Shopping

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that make a s…

Published on 2 years, 6 months ago

[STEP BY STEP] What Does “Seamless” Mean in my eCommerce Operations?

This season on Step by Step, we are asking what does “seamless” mean to my eCommerce business and how do I demystify that in a way that helps me select the right solutions and softwares that make a s…

Published on 2 years, 6 months ago

Mockup Madness: The Gamification of the Checkout Experience

Episode 305

Mockup Culture is everywhere these days. We have seen things from Wes Anderson Star Wars to Gucci Spring lookbooks created in MidJourney, the possibilities are truly endless. Join Phillip and Brian a…

Published on 2 years, 6 months ago