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#278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital
Season 2 Episode 278
Today we’re going to talk about the importance of executive leadership in branding and marketing of successful companies. To help me discuss this top…
3 years, 9 months ago
#277: How internal change agents drive successful digital transformation, with Adam Chen CMO of The Amenity Collective
Season 2 Episode 277
Today we’re going to talk about the role of change agents in digital transformation. To help me discuss this topic, I’d like to welcome Adam Chen, Ch…
3 years, 9 months ago
#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought
Season 2 Episode 276
Today we’re going to talk about using Artificial Intelligence to improve the Customer Experience. To help me discuss this topic, I’d like to welcome …
3 years, 9 months ago
#275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick
Season 2 Episode 275
Today we’re going to talk about creating a winning product roadmap to improve a company’s innovation success rate. To help me discuss this topic, I’d…
3 years, 9 months ago
#274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems
Season 2 Episode 274
I’m excited to introduce part 2 of a special series about the efforts, seemingly every company is on, to modernize their business through digital tra…
3 years, 9 months ago
#273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems
Season 2 Episode 273
I’m excited to introduce part 1 of a special series about the efforts, seemingly every company is on, to modernize their business through digital tra…
3 years, 9 months ago
#272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia
Season 2 Episode 272
Today we’re going to talk about Customer Experience and Employee Experience and how these are forever unified. For the show today, to help me discuss…
3 years, 9 months ago
#271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia
Season 2 Episode 271
The practice of Customer Experience is continually evolving, and practitioners need to adapt to these changes, incorporating new methods into existin…
3 years, 9 months ago
#270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software
Season 2 Episode 270
Today we’re going to talk about setting boundaries and expectations during the sales cycle to prevent poor performance or disappoint down the line. T…
3 years, 10 months ago
#269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity
Season 2 Episode 269
Today we’re going to talk about making the most of your customer data to benefit both your customers, your employees, and business outcomes. Brands k…
3 years, 10 months ago