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#459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies
Season 5 Episode 459
Today we’re going to talk about the role of product leaders in shaping the customer experience, and how continuous learning and continuous improvemen…
2 years, 6 months ago
#458: Demystifying CX Governance with Sami Nuwar
Season 5 Episode 458
Today we’re going to talk about demystifying CX governance, what exactly we mean by “governance,” as well as the components that make it truly work f…
2 years, 6 months ago
#457: Building a culture of experiementation, with Kirsty Dawe, Webeo
Season 5 Episode 457
Today we’re going to talk about building a culture of experimentation and how it can benefit B2B brands.
To help me discuss this topic, I’d like to we…
2 years, 6 months ago
#456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia
Season 5 Episode 456
Today we’re going to talk about 'the reseller advantage' and how to modernize businesses by using cloud communications, without compromising customer…
2 years, 6 months ago
#455: Successful Outsourcing with Sarah Ellenberg, PartnerHero
Season 5 Episode 455
Today we’re going to talk about successful BPO, or Business Process Outsourcing, and what the enterprise can to do make it a win-win for the business…
2 years, 6 months ago
#454: Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft
Season 5 Episode 454
In the ever-evolving landscape of work, where AI permeates our daily routines, it is imperative for teams at every company, including marketers, to e…
2 years, 6 months ago
#453: AI for Localization and Personalization with Stephanie Shreve, PowerChord
Season 5 Episode 453
Today we’re going to talk about Localization, Personalization, and AI, and how using these methods and tools well can increase ROI and improve the mu…
2 years, 6 months ago
#452: Enhancing E-commerce with AI with Sean Mullaney, Algolia
Season 5 Episode 452
Today we’re going to talk about enhancing E-commerce with AI by improving personalization, relevance, and the overall customer experience.
To help me …
2 years, 6 months ago
#451: The Post Cookie World and CX with Carl White, Nano Interactive
Season 5 Episode 451
Nano Interactive’s recent data showed that 70% of UK consumers now regularly hide their personal data when online, and as the Government pushes throu…
2 years, 6 months ago
#450: Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext
Season 5 Episode 450
We are presenting our 2nd annual Black Friday special episode, where we focus on an aspect of retail, looking back on the current year, as well as to…
2 years, 6 months ago