Podcast Episodes
Back to SearchThe Freelance Economy: The importance of benefits for freelancers and contractors
Today we’re going to talk about the freelance economy and why it’s important that freelancers, contractors and the self-employed protect themselves a…
5 years, 5 months ago
The Freelance Economy: Vetting and Verifying 1099 Contractors
Episode 81
Today we’re going to talk about the freelance economy and why it’s important that companies use verification and assessments to reduce risk and hire …
5 years, 5 months ago
Patient Experience and the Importance of Training with Jennifer Thompson, Insight Marketing
Season 2 Episode 80
Today we’re going to talk about the importance of customer and patient experience, and how training can play a big part in teaching empathy and unde…
5 years, 5 months ago
Acceleration Powered by Data, Part 3
Episode 79
Part 3 of 3: In times of disruption, organizations are forced to pivot in unexpected ways. While you can plan for potential events, it isn’t until a …
5 years, 6 months ago
Acceleration Powered by Data, Part 2
Episode 78
Part 2 of 3: In times of disruption, organizations are forced to pivot in unexpected ways. While you can plan for potential events, it isn’t until a …
5 years, 6 months ago
Acceleration Powered by Data, Part 1
Episode 77
Part 1 of 3: In times of disruption, organizations are forced to pivot in unexpected ways. While you can plan for potential events, it isn’t until a …
5 years, 6 months ago
Next Best Action
Episode 76
A discussion about next best action and its role in enhancing the customer experience with Jean Belanger, Founder and CEO of Cerebri AI.
Learn more a…
5 years, 6 months ago
Focusing on Customer Experience with Augie Ray, Gartner
Season 2 Episode 78
Today we’re going to talk about how to focus on customer experience and what that means within an organization. While it’s often said that everyone i…
5 years, 7 months ago
The Relationship Between Customer Experience and Marketing with Jennifer Severns, AMA
Season 2 Episode 74
Today we’re going to talk about the importance of customer experience in a membership organization. Also, since our guest is from the American Market…
5 years, 7 months ago
Employee Experience in a Fast-Growth Global Environment with Joy Sybesma, Dataiku
Season 2 Episode 73
Today we’re going to talk about company culture and how to maintain and develop great employee experience in a fast-growth, global organization. We’r…
5 years, 7 months ago