Podcast Episodes
Back to SearchThe Experience Maturity Model
Season 2 Episode 102
Where does your organization rate in the CX & EX experience maturity model?
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5 years, 2 months ago
#101 Building a Sustainable, Agile Workforce with Roberta Matuson
Season 2 Episode 101
Today we’re going to talk about creating a sustainable workforce that can help your brand be successful, no matter what the business environment may …
5 years, 2 months ago
Data Science & AI with CX and EX
Season 1 Episode 100
There is great opportunity to use artificial intelligence with your customer and employee experience initiatives.
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5 years, 2 months ago
"Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems"
Season 2 Episode 99
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity pl…
5 years, 2 months ago
What is Brand Experience?
Season 2 Episode 98
Brand experience is defined as the combination of the internal and external, or employee experience and customer experience.
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5 years, 2 months ago
"Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems"
Season 2 Episode 97
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity pl…
5 years, 2 months ago
Preparing Your Organization for CX Optimization
Season 2 Episode 96
After you’ve built a CX platform, how do you make sure it is continually improving?
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5 years, 2 months ago
Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems
Season 2 Episode 95
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity pl…
5 years, 2 months ago
The Intersection of CX and EX
Season 2 Episode 94
Understand where customer and employee experience work together for the benefit of all audiences.
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5 years, 3 months ago
Agility in the Relationship with Ourselves with Laura DiBenedetto
Season 2 Episode 93
Today we’re going to talk about agility in how we relate to ourselves. While we’ve all grown up with unique backgrounds, habits, and things we were t…
5 years, 3 months ago