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#489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week
Season 6 Episode 489
Today we’re going to talk about machine learning in the enterprise and how, despite a less than stellar success rate, organizations can achieve succe…
2 years, 3 months ago
#488: Learning from our data with Matt Swalley, Omneky
Season 6 Episode 488
Today we’re going to talk about the value of learning from data to improve the customer experience.
To help me discuss this topic, I’d like to welcome…
2 years, 3 months ago
#487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI
Season 6 Episode 487
It didn’t take long but the world is awash in generative AI-based content, and let’s face it. A lot of it isn’t great. But that’s not the way it has …
2 years, 3 months ago
#486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health
Season 6 Episode 486
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear…
2 years, 4 months ago
#485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium
Season 6 Episode 485
In an increasingly data-driven world, modern brands have been forced to adapt to keep pace with the changes in the market, including one of the most …
2 years, 4 months ago
#484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia
Season 6 Episode 484
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear…
2 years, 4 months ago
#483: Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs
Season 6 Episode 483
eTail West in Palm Springs, CA is coming up in a few weeks and I’m excited to be attending as well as moderating a panel there. To get ready for the …
2 years, 4 months ago
#482: Making phone conversations with customer count, with Ryan Johnson, CallRail
Season 6 Episode 482
As marketers, there is a lot to keep up with. From trends like generative AI to platforms and methods, and new channels popping up, there is always m…
2 years, 4 months ago
#481: Customer journey management with Stacy Sherman, Doing CX Right
Season 6 Episode 481
As the voice of the customer becomes increasingly important in driving business success, companies are recognizing the need to optimize and personali…
2 years, 4 months ago
#480: Search and the Customer Experience, with David Ting, Zenni Optical
Season 6 Episode 480
Recently, Zenni Optical, the world's leading online eyewear retailer with more than 50 million frames sold worldwide, chose the Algolia AI Search pla…
2 years, 4 months ago