Podcast Episodes
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Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital
Season 2 Episode 213
Today we’re going to talk about continually shifting consumer expectations and how brands need to adapt in this world where customer experience is in…
3 years, 11 months ago
Optimizing the Healthcare Customer Experience with John Nash at Redpoint
Season 2 Episode 212
Today we’re going to talk about the healthcare customer experience and how customers are shifting their preferences to want better digital experience…
3 years, 11 months ago
Demonstrating Marketing ROI with David Hiltner, Attribution
Season 2 Episode 211
Marketers face many challenges in the work, from continually changing consumer behavior, to internal competition for resources. In order to be most e…
3 years, 11 months ago
The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology
Season 2 Episode 210
Today we’re going to talk about the importance of having a guide and a strong technology strategy that helps you identify the paths you should take, …
3 years, 11 months ago
Data and the Citizen Experience with Jerry Power, I3 Systems
Season 2 Episode 209
Today we’re going to talk about the citizen experience, and how a more holistic view of data utilizing the internet of things (or IoT) can improve ho…
3 years, 11 months ago
Improving the Digital Experience with Shift Left Testing with Eran Kinsbruner, Perforce
Season 2 Episode 208
Today we’re going to talk about how shift-left testing is able to speed up digital experience and digital transformation initiatives, while also impr…
4 years ago
Diversity in Leadership Teams with Eva Huston, Duck Creek Technologies
Season 2 Episode 207
Today we’re going to talk about the importance of diversity in leadership teams, and how this can translate to tangible benefits for organizations. T…
4 years ago
Customer Journey Management as Change Management with Erin Zentz, AARP
Season 2 Episode 206
Today we’re going to talk about customer journey management and its relationship to change management. To help me discuss this topic, I’d like to wel…
4 years ago
Multi-Touch Attribution & Data Science with Cameron Horton and David Hiltner of Attribution
Season 2 Episode 205
Today we’re going to talk about the role of data science in multi-touch marketing attribution, and the power of marketers and data scientists working…
4 years ago
Architecting a New Talent Experience with Leslie Deutsch, TEKsystems
Season 2 Episode 204
I’m excited to introduce part 3 of a special 3-part series about the talent strategies required to address the looming skills gap, build the future w…
4 years ago