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Voice of the Customer and Product Roadmaps with Matt Young, User Voice
Season 2 Episode 233
Today we’re going to talk about the role of the voice of the customer in driving product roadmaps. To help me discuss this topic, I’d like to welcome…
3 years, 9 months ago
Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean
Season 2 Episode 232
Today we’re going to talk about using AI and Machine learning to achieve predictive brand intelligence, and what this means for marketers in a shift …
3 years, 9 months ago
Success Outside Your Comfort Zone with David Wood, Focus.ceo
Season 2 Episode 231
Today we’re going to talk about the value of experimentation and getting outside of your comfort zone, and how this can lead to results both personal…
3 years, 9 months ago
Experience Level Agreements with Weston Morris, Unisys
Season 2 Episode 230
Today we’re going to talk about XLAs - experience level agreements, and how they have an opportunity to transform how IT products and services are de…
3 years, 9 months ago
Business Growth Through Customer Insights with Darshan Metha, iResearch.com
Season 2 Episode 229
Today we’re going to talk about the value of customer insights to business growth and how organizations can more easily understand their key audience…
3 years, 9 months ago
Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network
Season 2 Episode 228
Today we’re going to talk about the current state of customer engagement, and what organizations can do to improve customer relationships by nurturin…
3 years, 9 months ago
Telling the Story of Innovation, with Jon Ebert, John Deere
Season 2 Episode 227
Today we’re going to talk about the value of storytelling for brands that continue to evolve as the role of technology continues to grow within even …
3 years, 9 months ago
Winning over CX skeptics, with Sami Nuwar, Medallia
Season 2 Episode 226
Today we’re going to talk about CX skeptics and how to win them over to adopting customer-centric thinking in a meaningful way. To help me discuss th…
3 years, 9 months ago
#225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within
Season 2 Episode 225
Today we’re going to talk about iterating towards genius, and how to take steps to determine what you can be truly great at doing. To help me discuss…
3 years, 10 months ago
CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants
Season 2 Episode 224
Today we’re going to talk about the connection between employee experience and CX results, and how The Great Resignation is affecting the customer ex…
3 years, 10 months ago