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Pega's Matt Healy on the hidden costs of outdated technology
Season 8 Episode 843
What if the biggest obstacle to your AI strategy isn't the algorithm, but the 20-year-old software your team is forced to use every day?
Agility requ…
1 month, 3 weeks ago
#843: Pega's Matt Healy on the hidden costs of outdated technology
Season 8 Episode 843
What if the biggest obstacle to your AI strategy isn't the algorithm, but the 20-year-old software your team is forced to use every day?
Agility requi…
1 month, 3 weeks ago
#842: Braze Chief Product Officer Kevin Wang on how AI has forever changed product development
Season 8 Episode 842
With AI promising to accelerate everything, is the most important role for a leader now to be the one who knows when to hit the brakes?
Agility requi…
1 month, 3 weeks ago
#842: Braze Chief Product Officer Kevin Wang on how AI has forever changed product development
Season 8 Episode 842
With AI promising to accelerate everything, is the most important role for a leader now to be the one who knows when to hit the brakes?
Agility requir…
1 month, 3 weeks ago
NiCE CMO Michelle Cooper on the most common mistake brands make with AI and CX
Season 8 Episode 841
We've all been sold the dream of AI transforming the customer experience, but what if the most common approach is actually making it worse?
Agility r…
1 month, 4 weeks ago
#841: NiCE CMO Michelle Cooper on the most common mistake brands make with AI and CX
Season 8 Episode 841
We've all been sold the dream of AI transforming the customer experience, but what if the most common approach is actually making it worse?
Agility re…
1 month, 4 weeks ago
Adobe's Hannah Elsakr on what happens after the hype: operationalizing AI at enterprise scale
Season 8 Episode 840
Is generative AI on track to become the biggest productivity unlock for marketers since the internet, or will it forever be stuck in endless pilot pr…
2 months ago
#840: Adobe's Hannah Elsakr on what happens after the hype: operationalizing AI at enterprise scale
Season 8 Episode 840
Is generative AI on track to become the biggest productivity unlock for marketers since the internet, or will it forever be stuck in endless pilot pr…
2 months ago
Medallia's Courtney Shealy on moving contact centers from cost center to strategic asset
Season 8 Episode 839
What if your company’s most valuable source of competitive intelligence and brand insight isn’t a market research report, but your contact center?
Ag…
2 months ago
#839: Medallia's Courtney Shealy on moving contact centers from cost center to strategic asset
Season 8 Episode 839
What if your company’s most valuable source of competitive intelligence and brand insight isn’t a market research report, but your contact center?
Agi…
2 months ago