Podcast Episodes
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The Power of Customer Communities with Jake Randall of Common Room
Season 2 Episode 264
Today we’re going to talk about the power of customer communities to drive great CX for everyone. To help me discuss this topic, I’d like to welcome …
3 years, 5 months ago
Conversational AI with Bob Summers, Goodcall
Season 2 Episode 263
Today we’re going to talk about improving the customer experience with conversational AI. To help me discuss this topic, I’d like to welcome Bob Summ…
3 years, 5 months ago
Sustainable strategic growth for the enterprise leader with Stuart Leo, Waymaker.io
Season 2 Episode 262
Today we’re going to talk about how enterprise leaders can achieve sustainable, strategic growth and how to avoid pitfalls along the way. To help me …
3 years, 5 months ago
Intrinsically motivated teams with Patrick Touhey, Author of Forever Teammates
Season 2 Episode 261
Today we’re going to talk about creating healthy work cultures that are intrinsically motivated to contribute and be great teammates. To help me disc…
3 years, 5 months ago
The Value of a Strong Brand Strategy with Stephen Houraghan, Brand Master Academy
Season 2 Episode 260
Today we’re going to talk about the value of branding and a strong brand strategy. To help me discuss this topic, I’d like to welcome Stephen Houragh…
3 years, 6 months ago
Citizen Data Scientists, with Tim Kraska, Professor, MIT and Co-Founder at Einblick
Season 2 Episode 259
Today we’re going to talk about the power of citizen data scientists, and making data science and machine learning more accessible to non-technical u…
3 years, 6 months ago
Healthy Organizational Cultures with Gary David, Bentley University
Season 2 Episode 258
Today we’re going to talk about experience design from a systems perspective and what creates a healthy organizational culture. To help me discuss th…
3 years, 6 months ago
Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana
Season 2 Episode 257
Today we’re going to talk about the importance of brand tracking in order to make better marketing decisions. To help me discuss this topic, I’d like…
3 years, 6 months ago
Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin7
Season 2 Episode 256
Today we’re going to talk about automation, and how it is helping retailers stay customer-focused amidst a variety of challenges including supply cha…
3 years, 6 months ago
Creating an unbeatable B2B brand with Drew Neisser, Renegade
Season 2 Episode 255
Today we’re going to talk about creating an unbeatable B2B brand that is able to adapt and grow in an increasingly competitive marketplace. To help m…
3 years, 6 months ago