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Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems
Season 2 Episode 274
I’m excited to introduce part 2 of a special series about the efforts, seemingly every company is on, to modernize their business through digital tra…
3 years, 4 months ago
Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems
Season 2 Episode 273
I’m excited to introduce part 1 of a special series about the efforts, seemingly every company is on, to modernize their business through digital tra…
3 years, 4 months ago
Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia
Season 2 Episode 272
Today we’re going to talk about Customer Experience and Employee Experience and how these are forever unified. For the show today, to help me discuss…
3 years, 4 months ago
Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia
Season 2 Episode 271
The practice of Customer Experience is continually evolving, and practitioners need to adapt to these changes, incorporating new methods into existin…
3 years, 4 months ago
Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software
Season 2 Episode 270
Today we’re going to talk about setting boundaries and expectations during the sales cycle to prevent poor performance or disappoint down the line. T…
3 years, 4 months ago
When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity
Season 2 Episode 269
Today we’re going to talk about making the most of your customer data to benefit both your customers, your employees, and business outcomes. Brands k…
3 years, 5 months ago
Building a Strong Remote Work Culture with Tim Brackney, COO, RGP
Season 2 Episode 268
Today we’re going to talk about building a strong culture that thrives in a remote work environment. To help me discuss this topic, I’d like to welco…
3 years, 5 months ago
Success with influencer marketing, with Magda Houalla, Aspire
Season 2 Episode 267
Today we’re going to talk about how to be successful with an authentic influencer marketing campaign. To help me discuss this topic, I’d like to welc…
3 years, 5 months ago
The Business Value of Partner Programs with Bernie Kassar, Xactly
Season 2 Episode 266
Today we’re going to talk about the business value of partner programs to both the sales pipeline as well as to the Customer Experience. To help me d…
3 years, 5 months ago
Product Management & CX with Nichole Mace, VP Product Growth at Pendo
Season 2 Episode 265
Today we’re going to talk about the evolution of product management, and its importance to the customer experience. To help me discuss this topic, I’…
3 years, 5 months ago