Podcast Episodes
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Design Thinking and the Customer Experience with Laurence Gonzalez, Commercial Bank at JPMorgan Chase
Season 2 Episode 314
Today we’re going to talk about applying design thinking to the customer experience in order to improve processes and delivery, and provide more cust…
3 years ago
Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce
Season 2 Episode 313
Today we’re going to talk about listening to customers, aligning leadership around a customer experience strategy, and connecting your CX strategy to…
3 years ago
Storytelling and its role in the customer relationship, with Mark Nardone, Chief Marketing Officer at PAN Communications
Season 2 Episode 312
Today we’re going to talk about the shifting agency-client landscape and how storytelling is still key in how brands reach their customers.
To help me…
3 years ago
B2B Ecommerce and the Customer Experience with Rupesh Agrawal, CEO of Amla Commerce
Season 2 Episode 311
Today we’re going to talk about the current state of B2B ecommerce and what lies ahead for brands.
To help me discuss this topic, I’d like to welcome …
3 years ago
Growing and Scaling a Marketing Agency with Erik Huberman, CEO of Hawke Media
Season 2 Episode 310
Today we’re going to talk about growing and scaling a marketing agency, and how to find the best clients in order to continue to innovate and achieve…
3 years ago
Agile Approaches to AI & ML with Luke Arrigoni, Arricor AI
Season 2 Episode 309
Today we’re going to talk about taking agile approaches to AI and Machine Learning initiatives in order to gain the most business value. To help me d…
3 years ago
Combining technology and design psychology to drive business success with Thomas Watkins, 3Leaf
Season 2 Episode 308
Today we’re going to talk about combining technology and design psychology to drive business success.
To help me discuss this topic, I’d like to welco…
3 years ago
Employee wellbeing and expectations with Julius Geis, MUA
Season 2 Episode 304
Today we’re going to talk about how brands manage expectations and the wellbeing of their audience and employees. To help me discuss this topic, I’d …
3 years ago
Direct Mail in a Digital Age with Dave Fink, Postie
Season 2 Episode 307
Today we’re going to talk about the power of direct mail in a digital age.
To help me discuss this topic, I’d like to welcome Dave Fink, CEO and Co-Fo…
3 years ago
Defining Success with Sheevaun Moran, Energetic Solutions
Season 2 Episode 306
Today we’re going to talk about defining success. To help me discuss this topic, I’d like to welcome Sheevaun Moran, President & Founder of Energetic…
3 years ago