Podcast Episodes
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Personalized content delivery and customer lifetime value with John Thomas, Chief Strategy Officer, Relay Network
Season 2 Episode 324
Today we’re going to talk about personalized content delivery and how it helps brands create more valuable and longer lasting customer relationships.…
2 years, 11 months ago
Automation in the workplace with Shawn Herring, CMO, airSlate
Season 2 Episode 323
Today we’re going to talk about the role of automation in the workplace, and how a hybrid work environment can provide both challenges and opportunit…
2 years, 11 months ago
Life beyond third party cookies with Jascha Kaykas-Wolff, President at Lytics
Season 2 Episode 322
Leading customer data platform company Lytics recently released a white paper called “Life After the Third-Party Cookie” which discusses what a world…
2 years, 11 months ago
Successful design processes with Amrita Mathur, VP of Marketing at Superside
Season 2 Episode 321
Today we’re going to talk about successful design and the process used to get great design results.
To help me discuss this topic, I’d like to welcome…
2 years, 11 months ago
Using prediction to improve CX, with Andy Rossmeissl, Faraday
Season 2 Episode 320
Today we’re going to talk about using prediction to improve the customer experience.
To help me discuss this topic, I’d like to welcome Andy Rossmeiss…
2 years, 11 months ago
CDPs and a First-Party Data Strategy with Jaina Baumgartner, RDA
Season 2 Episode 319
Customer Data Platforms, or CDPs, provide companies with the ability to tie their customer information from a multitude of sources and types of behav…
2 years, 11 months ago
Personalizing the Customer Experience While Optimizing Data Privacy, with Lisa Routel, Verizon
Season 2 Episode 318
Today we’re going to talk about personalizing the customer experience to increase loyalty in a world increasingly mindful of consumer data privacy.
To…
2 years, 11 months ago
Creating tomorrow’s digital customer experience with Adeline Ashley from Sitecore
Season 2 Episode 317
Customers demand a more personalized experience across multiple channels and devices, yet brands can often struggle to deliver it at scale while ensu…
2 years, 11 months ago
How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT
Season 2 Episode 316
Today we’re going to talk about how the people, process, and platforms of a great Employee Experience translate into a great Customer Experience.
To h…
2 years, 11 months ago
Consumer Data Privacy and the Customer Experience with Fiona Campbell-Webster, Chief Privacy Officer at MediaMath
Season 2 Episode 315
There is a lot of talk these days about consumers data privacy, and with good reason. With many high profile data breaches exposing customer data, as…
3 years ago