Podcast Episodes
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Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions
Season 2 Episode 344
Welcome to a special episode brought to you by NextUp Solutions a premier Agile services provider headquartered in Arlington, VA. They have a broad r…
2 years, 9 months ago
Agile Consumer Insights with Corey Lipman, Jumpspark
Season 2 Episode 343
A lot of money is spent to do research in order to better understand potential and current customers. In a fast-changing world, many of the factors t…
2 years, 9 months ago
User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM
Season 2 Episode 342
Today we’re going to talk about the user experience as employee experience, and how Agile approaches can help teams have more successful platform and…
2 years, 9 months ago
Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz
Season 2 Episode 341
Today we’re going to talk about improving the customer experience with remote video support.
To help me discuss this topic, I’d like to welcome Rama S…
2 years, 9 months ago
Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito
Season 2 Episode 340
Today we’re going to talk about the relationship between human empathy and conversation AI, and how those two can work together to help both customer…
2 years, 10 months ago
Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze
Season 2 Episode 339
Today we’re going to talk about how creativity and technology drive standout customer engagement.
Recently WARC and Braze released a report entitled: …
2 years, 10 months ago
Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce
Season 2 Episode 338
Today we’re going to talk about building infrastructure at scale while keeping in mind the people, processes, and platforms involved, and how this tr…
2 years, 10 months ago
Mental wellness and the workplace with Josh Birk, Salesforce
Season 2 Episode 337
Today we’re going to talk about mental wellness at work, and how to teach and learn well on the job.
To help me discuss these topics, I’d like to welc…
2 years, 10 months ago
CX and Human Centered Automation with Charlie Newark-French, Hyperscience
Season 2 Episode 336
Today we’re going to talk about the impact of human centered automation on the customer experience.
To help me discuss this topic, I’d like to welcome…
2 years, 10 months ago
Retention marketing and CX with Adam Robinson of Retention.com
Season 2 Episode 335
Today we’re going to talk about customer loyalty, retention marketing, and how doing these things well can reap huge rewards for brands as well as th…
2 years, 10 months ago