Podcast Episodes
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AI and Automation in the Financial Sector with Joe Robinson, Hummingbird
Season 2 Episode 364
Today we’re going to talk about how AI and automation can help financial organization fight fraud, bias, and create better and safer customer experie…
2 years, 8 months ago
Winning at In-Game Advertising with Jared Lansky, SVP Partnerships, MediaMath
Season 2 Episode 363
Today we’re going to talk about in-game advertising, and how brands are utilizing this tactic to great effect, all while strategizing amid growing ef…
2 years, 8 months ago
Meaningful changes for greater customer outcomes with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM
Season 2 Episode 362
Today we’re going to talk about making meaningful changes within an organization to create greater customer outcomes.
To help me discuss this topic, I…
2 years, 8 months ago
The Value of a Well-Informed Customer with Alyssa Alsheimer, SVP of Marketing and Engagement at Wellframe
Season 2 Episode 361
Today we’re going to talk about the value of a well-informed customer, and marketing complex service offerings such as health insurance plans, in ord…
2 years, 8 months ago
Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia
Season 2 Episode 360
Algolia, one of the leading enterprise search and discovery platforms, recently published its Ecommerce Site Search Trends 2023 report, which highlig…
2 years, 8 months ago
The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey
Season 2 Episode 359
Today we’re going to talk about the business value of creating a great employee experience.
To help me discuss this topic, I’d like to welcome Annette…
2 years, 8 months ago
Showing vs. telling to improve the customer experience with Ken Babcock, Tango
Season 2 Episode 358
Today we’re going to talk about the value of showing vs. telling in order to improve the customer experience.
To help me discuss this topic, I’d like …
2 years, 8 months ago
Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio
Season 2 Episode 357
Anyone that listens to this show knows that category leaders are using data driven customer engagement to create better customer experiences, more lo…
2 years, 8 months ago
#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX
Season 2 Episode 356
Today we’re going to talk about empowering great CX in organizations, and what it takes from leaders and employees to do so.
To help me discuss this t…
2 years, 8 months ago
Maximizing your DXP Investments with Sue Rivero, RDA
Season 2 Episode 355
Every business needs a website that performs for their business, but beyond a good Content Management System and regular content updates, it takes a …
2 years, 8 months ago