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Acoustic CMO Alexi Hatch on rebuilding your customer relationship strategy
Season 8 Episode 891
What if the marketing playbook you've relied on for the past decade is quickly failing to get results?
When customers rapidly shift their behaviors, …
2 weeks, 2 days ago
Criteo Chief Product Officer Todd Parsons on breaking down those channel silos
Season 8 Episode 890
Are the platforms you rely on most for growth also the biggest barriers to understanding it?
Agility requires a clear view of the entire customer jour…
2 weeks, 3 days ago
HubSpot CMO Kipp Bodnar on brand discovery in an age of AI search
Season 8 Episode 889
What if your most valuable future customers are discovering solutions in a place your current attribution models can't even see?
Agility requires not …
2 weeks, 4 days ago
California Pizza Kitchen Co-Founder Rick Rosenfield on building a brand from the inside out
Season 8 Episode 888
With brands being defined by every customer interaction, who is really in charge of your customer experience: your C-suite, or your frontline employe…
2 weeks, 6 days ago
Crunchbase CRO Ann Davis on the pressure to show ROI from AI
Season 8 Episode 887
What if the biggest obstacle to AI-driven ROI isn't the AI itself, but everything you’re feeding it?
Agility requires not just the speed to adopt new …
3 weeks, 2 days ago
Furniture.com's CMO Dan Bennett and SVP Alexandra Seaman on helping consumers navigate endless choice
Season 8 Episode 886
What if the infinite shelf of e-commerce hasn't made customers more confident, but has instead created a new kind of friction: the paralysis of endle…
3 weeks, 4 days ago
ReflexAI CEO Sam Dorison on the gap between sales training and what happens in the real world
Season 8 Episode 885
How much of your marketing and CX investment is being undermined in the final mile by a sales conversation that goes off the rails?
Agility requires o…
3 weeks, 6 days ago
Infobip's Ben Lewis on building deeper relationships with sports fans
Season 8 Episode 884
In a world of infinite entertainment choices, how does a sports franchise earn a fan's loyalty when the game isn't being played?
Agility requires meet…
4 weeks, 2 days ago
LiveRamp's Daniella Harkins on distinguishing AI hype and real innovation
Season 8 Episode 883
With every vendor claiming their platform is a revolutionary AI silver bullet, how do enterprise leaders distinguish between genuine innovation and w…
1 month ago
Forrester's Gina Bhawalkar on building great CX with an AI-enabled workflow
Season 8 Episode 882
As generative and agentic AI promise to accelerate everything we do, are we at risk of becoming incredibly efficient at producing forgettable custome…
1 month ago