Podcast Episodes

Salesforce Marketing Cloud CMO Bobby Jania on the end of "Do Not Reply" marketing

Season 7 Episode 782

What if the most damaging phrase in your marketing isn't a four-letter word, but three simple ones: "Do Not Reply"?

Agility requires more than just moving fast; it requires breaking down the walls be…

Published on 3 weeks, 2 days ago

CommerceIQ CMO Sai Koppala on retailer resilience through intelligent operations

Season 7 Episode 781

What if the biggest threat to your brand’s profitability isn’t the next tariff or supply chain disruption, but an outdated playbook that forces you to choose between raising prices on loyal customers…

Published on 3 weeks, 4 days ago

Third-party partner experience and security with Haider Iqbal, Thales

Season 7 Episode 780

What if the biggest threat to your brand’s agility and security isn't a competitor, but the welcome mat you lay out for your own partners?

Agility requires not just the ability to move quickly, but t…

Published on 4 weeks ago

Denodo CMO Ravi Shankar on why good data is critical to AI success

Season 7 Episode 779

What if the multi-million dollar AI initiative you're championing is being silently sabotaged, not by a competitor, but by your own data infrastructure?
Agility requires more than just fast decision-m…

Published on 4 weeks, 1 day ago

Intuit Mailchimp's Diana Williams on moving from fragmentation to holiday sales success

Season 7 Episode 778

During the chaos of the holiday season, is it possible for small retailers to turn their fragmented customer data into a perfectly timed, personalized marketing, or are they destined to just add to t…

Published on 4 weeks, 2 days ago

Cisco's Chang Chang on how AI is fundamentally reshaping the contact center

Season 7 Episode 777

Is your contact center ready to become a profit center?

Agility requires not just adopting new technologies like AI, but also fundamentally rethinking how we structure our teams, measure success, and…

Published on 1 month ago

Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising

Season 7 Episode 776

In a world drowning in data, is the 'big creative idea' for a holiday campaign an endangered species, or is it more critical than ever?

Agility requires not just moving fast, but moving with confiden…

Published on 1 month ago

ZICO Coconut Water Founder Mark Rampolla on brand integrity and the courage to make tough decisions

Season 7 Episode 775

For most entrepreneurs, the exit is the goal, as well as the end of at least that part of their story. But what if the end is actually a new beginning?

Agility requires a deep understanding of your b…

Published on 1 month, 1 week ago

Seel CRO Laura Huddle on seeing customer returns as an opportunity

Season 7 Episode 774

What if the most dreaded part of your customer's journey: the return, was actually your biggest untapped opportunity for growth?
Agility requires brands to re-examine every part of the customer journe…

Published on 1 month, 1 week ago

Building loyalty and trust through focused innovation with Lindsey Kling, Coterie

Season 7 Episode 773

How can your brand build genuine loyalty that translates into long-term business value when customer expectations continually evolve?

Agility demands a deep understanding of your customer, a willingn…

Published on 1 month, 1 week ago