Podcast Episodes
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Being real about synthetic personas with Narek Vandanyan, Prelaunch
Season 7 Episode 699
Marketers spend a fortune trying to understand their audience, conducting surveys, focus groups, and market research—but what if they could just ask …
6 months, 1 week ago
Introducing Travis Makes Money
Season 7
I would like to recommend the Travis Makes Money podcast. Unlike many finance shows which focus on budgeting and saving techniques, Travis shows you…
6 months, 1 week ago
Introducing Travis Makes Money
Season 7
I would like to recommend the Travis Makes Money podcast. Unlike many finance shows which focus on budgeting and saving techniques, Travis shows you…
6 months, 1 week ago
Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester
Season 7 Episode 698
We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their cu…
6 months, 1 week ago
Building the total experience for customers with AJ Joplin, Forrester
Season 7 Episode 697
Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake?
We are here at Forrester CX in Nashville, T…
6 months, 1 week ago
The network effect on CX of AI plus employees with Jay Pattisall, Forrester
Season 7 Episode 696
If AI can amplify every employee’s reach ten-fold, how ready is your organization to harness that network effect?
We are here at Forrester CX in Nas…
6 months, 2 weeks ago
Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot
Season 7 Episode 695
If nearly half of consumers spend more with brands they trust, why aren’t more companies making trust a core business strategy instead of just a tagl…
6 months, 2 weeks ago
What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam
Season 7 Episode 694
What if your most profitable campaign window isn’t Black Friday or Cyber Monday… but after the holidays, when everyone else is quiet?
While most mark…
6 months, 2 weeks ago
Optimizing the post-click customer experience with Riikka Söderlund, Katana Cloud Inventory
Season 7 Episode 693
What if your biggest customer experience problem isn’t your marketing… but your inventory spreadsheet?
In the era of one-click checkouts, Prime deliv…
6 months, 3 weeks ago
The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper
Season 7 Episode 693
Agility can often get framed as driving massive transformation—but sometimes it’s the milliseconds that matter. When every digital moment counts, sma…
6 months, 3 weeks ago