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#816: Shipt's Courtney Owumi on achieving and demonstrating CX ROI
Season 8 Episode 816
What if your most persistent customer complaint wasn't a flaw to be fixed, but a key that could unlock an entirely new business model?
Agility require…
3 months, 4 weeks ago
CIBC's Stephanie Leheta on moving from silos to enterprise scale CX
Season 8 Episode 815
What happens when you tie a quarter of every employee’s variable compensation not to sales targets, but to customer experience metrics?
Agility requi…
4 months ago
#815: CIBC's Stephanie Leheta on moving from silos to enterprise scale CX
Season 8 Episode 815
What happens when you tie a quarter of every employee’s variable compensation not to sales targets, but to customer experience metrics?
Agility requir…
4 months ago
United Rentals' Alyse Fuller on driving real impact without being overwhelmed by data
Season 8 Episode 814
What if one of your most valuable CX analysts isn't even a person?
Agility requires not just collecting data, but closing the gap between insight and…
4 months ago
#814: United Rentals' Alyse Fuller on driving real impact without being overwhelmed by data
Season 8 Episode 814
What if one of your most valuable CX analysts isn't even a person?
Agility requires not just collecting data, but closing the gap between insight and …
4 months ago
Big Game Recap: Zappi CMO Nataly Kelly shares the winners and losing advertisers
Season 8 Episode 813
Did your brand just spend $7 million on a 30-second ad that alienated or ignored half its potential audience?
Agility requires a willingness to chall…
4 months ago
#813: Big Game Ads Recap: Zappi CMO Nataly Kelly shares the winners and losing advertisers
Season 8 Episode 813
Did your brand just spend $7 million on a 30-second ad that alienated or ignored half its potential audience?
Agility requires a willingness to challe…
4 months ago
Capillary Technolgies' Jim Sturm on customer loyalty as enterprise strategy
Season 8 Episode 812
In a world without third-party cookies, is your customer loyalty program your most valuable asset, or your biggest missed opportunity?
Agility requir…
4 months ago
#812: Capillary Technolgies' Jim Sturm on customer loyalty as enterprise strategy
Season 8 Episode 812
In a world without third-party cookies, is your customer loyalty program your most valuable asset, or your biggest missed opportunity?
Agility require…
4 months ago
Sesimi CEO Andy Baker on connecting marketing strategy with frontline execution
Season 8 Episode 811
Is your brand's biggest vulnerability a traditional competitor, or your organization’s inability to execute your strategy consistently across every s…
4 months, 1 week ago