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Medallia's Courtney Shealy on moving contact centers from cost center to strategic asset
Season 8 Episode 839
What if your company’s most valuable source of competitive intelligence and brand insight isn’t a market research report, but your contact center?
Ag…
3 months, 4 weeks ago
#839: Medallia's Courtney Shealy on moving contact centers from cost center to strategic asset
Season 8 Episode 839
What if your company’s most valuable source of competitive intelligence and brand insight isn’t a market research report, but your contact center?
Agi…
3 months, 4 weeks ago
BrandShield CEO Yoav Keren on the dark side of digital engagement
Season 8 Episode 838
What if your biggest competitor this holiday season isn't another brand, but an army of AI-powered scammers stealing your customers and destroying yo…
4 months ago
#838: BrandShield CEO Yoav Keren on the dark side of digital engagement
Season 8 Episode 838
What if your biggest competitor this holiday season isn't another brand, but an army of AI-powered scammers stealing your customers and destroying yo…
4 months ago
Domo Chief Design Officer Chris Willis on what to do about the trust deficit in enterprise AI
Season 8 Episode 837
Imagine your biggest AI-powered marketing decision is challenged by your CEO or legal team. Could you, right now, defend both the outcome as well as …
4 months ago
#837: Domo Chief Design Officer Chris Willis on what to do about the trust deficit in enterprise AI
Season 8 Episode 837
Imagine your biggest AI-powered marketing decision is challenged by your CEO or legal team. Could you, right now, defend both the outcome as well as …
4 months ago
Balancing marketing at a global scale with cultural intelligence with Katherine Melchior Ray
Season 8 Episode 836
As AI makes it easier than ever to reach a global audience, is it also making it easier to fail on a global scale?
Agility requires more than just sp…
4 months ago
Balancing marketing at a global scale with cultural intelligence with Katherine Melchior Ray
Season 8 Episode 836
As AI makes it easier than ever to reach a global audience, is it also making it easier to fail on a global scale?
Agility requires more than just spe…
4 months ago
Qualtrics' Jordan Harper on using synthetic panels to get real insight
Season 8 Episode 835
What if the most honest and insightful feedback you could get about your customers didn't come from an actual customer at all?
Agility requires not j…
4 months, 1 week ago
#835: Qualtrics' Jordan Harper on using synthetic panels to get real insight
Season 8 Episode 835
What if the most honest and insightful feedback you could get about your customers didn't come from an actual customer at all?
Agility requires not ju…
4 months, 1 week ago