Podcast Episodes
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Understanding customers by simulating them first with Mike Taylor, AskRally
Season 7 Episode 717
Is the most effective way to understand real human behavior to simulate it first?
Agility requires a willingness to test ideas that sound strange at f…
4 months, 4 weeks ago
Streamlining brand partnerships with Alan Gould, Mutual Markets
Season 7 Episode 716
What if building a brand partnership with a major entertainment property could happen in 5 minutes instead of 6 months—and drive 10x better results? …
5 months ago
Increasing speed to insights with Sid Banerjee, Medallia
Season 7 Episode 715
What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyon…
5 months ago
Keeping up with e-commerce evolution with Lena Moriarty, eTail and Worldwide Business Research
Season 7 Episode 714
One thing is for certain: the world of e-commerce never sits still. But what should retailers be paying attention to now?
Agility requires not only ad…
5 months ago
Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics
Season 7 Episode 713
Agility requires more than just speed—it demands relevance and empathy, especially when AI is stepping in to play a bigger role in the customer exper…
5 months, 1 week ago
Compounding returns on your marketing campaigns with Chris O'Neill, GrowthLoop
Season 7 Episode 712
If your marketing grew like a dividend-reinvestment plan, would you still let a quarterly target dictate every decision?
Agility requires stacking re…
5 months, 1 week ago
Making accessibility a priority with Make Paciello, AudioEye
Season 7 Episode 711
The 35th anniversary of the Americans with Disabilities Act (ADA) was July 26, so today's episode is a special one.
Most companies obsess over SEO, …
5 months, 1 week ago
Empowering Employees to Lead Meaningful Change from Within with Steven Malony, CEO of Belkin
Season 7 Episode 710
How often do big, meaningful shifts inside a company actually start small? And more importantly, how do you avoid squashing them before they have a c…
5 months, 2 weeks ago
The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast
Season 7 Episode 709
Agility requires that brands have a fundamental understanding of why they’re doing things, and what customer expectations are, rather than chasing tr…
5 months, 2 weeks ago
How commerce media is changing advertising with Eric Brackmann, Koddi
Season 7 Episode 708
If you think commerce media is just a buzzword or a trend, think again.
It’s reshaping the ad landscape—fueled by AI, first-party data, and sector-sp…
5 months, 2 weeks ago