Podcast Episodes
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Service Recovery That Knocks it Out of the Park
Season 1 Episode 26
Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process ca…
6 years, 9 months ago
Addressing Poor Performance
Season 1 Episode 25
Why do leaders need to address toxic behavior immediately? Because negative behavior drags the entire organization down. 66% of employees who deal wi…
6 years, 9 months ago
The Best Chance for Success
Season 1 Episode 24
It’s the leader’s responsibility to provide a structure within the organization to help people know when they’re not performing at their best. When t…
6 years, 9 months ago
Hitting the Wall
Season 1 Episode 23
How do the varying human performance levels affect the overall organizational results? What happens when leaders avoid managing employee performance …
6 years, 10 months ago
Connecting with Solid Performers
Season 1 Episode 22
60 – 70% of individuals in our organizations are solid performers, making them the backbone of every organization. When we give them our best, they w…
6 years, 10 months ago
Connecting with High Performers
Season 1 Episode 21
Are you a high performer? Do you want to retain your high performing team members? This week, Dr. Pilcher offers an approach for connecting with your…
6 years, 10 months ago
Low Performers: Who Are They?
Season 1 Episode 20
Low performers take up the majority of our time as leaders and cause their better performing coworkers stress. Today we address the types of low perf…
6 years, 10 months ago
Don't Step in Quicksand
Season 1 Episode 19
While we navigate through work and life, we may occasionally find ourselves in over our heads. The harder we try to fight, the deeper we fall. For le…
6 years, 11 months ago
Solid Performers: Who Are They?
Season 1 Episode 18
Middle solid performers make up half of our organization and have a lot to offer. It’s important for leaders to give them direction and opportunities…
6 years, 11 months ago
The Fire in the Belly
Season 1 Episode 17
When we speak of performance, we think of both an individual’s will and their skill. Do the members of our teams have the desire to do their best wor…
6 years, 11 months ago