Podcast Episodes
Back to Search
Retain New Hires with 30- & 90-Day Conversations
Season 1 Episode 36
Making intentional connections with employees is especially important when the employee is within the first 30 and 90 days. Research shows that up to…
6 years, 7 months ago
Pursue Performance Excellence
Season 1 Episode 35
Why is a commitment to excellence important as a leader and as an organization? Dr. Janet Pilcher interviews Harry S. Hertz Leadership Award recipien…
6 years, 7 months ago
Get Up Before You Fall Too Far
Season 1 Episode 34
It’s difficult to become a great organization, and even more difficult to sustain that success. This week, Dr. Pilcher explores the 5 stages of defea…
6 years, 7 months ago
Unmistakable Value
Season 1 Episode 33
How can organizations set themselves apart and provide their stakeholders with unmistakable value? It all starts with effective leadership and a cult…
6 years, 7 months ago
Turn Ideas into Action
Season 1 Episode 32
Are you really listening to your employees? Many employees don’t think so, in fact, more than half of employees say their company fails to act on goo…
6 years, 8 months ago
What Questions Should I Be Asking My Employees?
Season 1 Episode 31
One of a leader’s greatest responsibilities is to ensure teams are engaged and productive. People are motivated to increase productivity when leaders…
6 years, 8 months ago
Building Trust in the Workplace
Season 1 Episode 30
Thriving workplaces depend on trust to continue to grow and excel. However, most of us can recognize; trust isn’t given, its earned. Building positiv…
6 years, 8 months ago
Keep Those Emotions in Check
Season 1 Episode 29
Receiving feedback is an emotional experience, it’s often difficult to take in. Whether the feedback is positive or negative, we humans are quick to …
6 years, 8 months ago
What's Under the Rock?
Season 1 Episode 28
Organizations perform at different levels, some are poor, others good, and very few are excellent. What makes an organization excellent? It’s their r…
6 years, 8 months ago
Every Person, Every Time
Season 1 Episode 27
Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it m…
6 years, 9 months ago