Podcast Episodes
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Creating Cultures of Improvement
Season 1 Episode 46
How do you turn passionate employees and leaders into people who have the ability to make a difference not only in their work, but in their communiti…
6 years, 4 months ago
Positioning Problems as Opportunities
Season 1 Episode 45
As a leader do you tell your teams, “Don’t bring me problems, bring me solutions.”? Or maybe as an employee you’ve worked for a leader who believes i…
6 years, 5 months ago
From Problem to Solution
Season 1 Episode 44
Changes in an organization can occur that team leaders may have little control over. What we can control is how we adapt and react to the change in o…
6 years, 5 months ago
Connecting with Young Professionals
Season 1 Episode 43
For the first time in history we are operating with five generations co-existing in the workforce, and there are more young professionals joining eve…
6 years, 5 months ago
Focus on Service Excellence
Season 1 Episode 42
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher thi…
6 years, 5 months ago
The Value of Great Service
Season 1 Episode 41
Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service pr…
6 years, 6 months ago
Turn Customers into Loyal Fans
Season 1 Episode 40
Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s jou…
6 years, 6 months ago
Stressed From Stress?
Season 1 Episode 39
Many successful, hardworking Americans experience burnout more than once during their careers, even people who are passionate about what they do. Hig…
6 years, 6 months ago
Deliver Productive Feedback
Season 1 Episode 38
The way we provide feedback makes a difference in how people receive and act on the feedback. If our goal is to provide feedback to change behavior f…
6 years, 6 months ago
Do People Really Want Feedback?
Season 1 Episode 37
There’s a fine line between giving feedback for improvements and leaving an employee feeling criticized and deflated. Few of us respond well to someo…
6 years, 6 months ago