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Detect, Then Train: Rachael Nemeth of Opus Training on AI Interventions that Stick
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Zack Oates sits down with Rachael Nemeth, CEO of Opus Training, to talk about turning frontline training into real-time performance. …
7 months, 1 week ago
From Fast Food to Full-Service Success with Jay Bandy at Goliath Consulting Group
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Restaurant value is not a price point. It is the experience. In this episode, Zack sits down with Jay Bandy, President at Goliath Con…
7 months, 2 weeks ago
The Eye In The Sky That Isn't Creepy with Savi's Brock Weeks
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Zack Oates welcomes Brock Weeks, CEO of Savi, to talk about using AI to measure and improve in-store guest experiences. Brock explain…
7 months, 2 weeks ago
Arjun Sen of ZenMango on Earning the Second Visit, One Guest at a Time
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Zack Oates welcomes Arjun Sen, marketing executive, speaker, author of Unquiet Forever, and founder of ZenMango. Arjun shares how bra…
7 months, 3 weeks ago
James Bonanno of Upstream Hospitality on The Power of Fast Feedback
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Zack Oates sits down with James Bonanno, Founder and CEO of Upstream Hospitality Group, to talk about building strong operations, dev…
7 months, 3 weeks ago
Eric Knott of Tiki Taco on Turning Feedback into Action
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Eric Knott, CEO of Tiki Taco and former PDQ leader, joins Zack Oates to talk about scaling hospitality, refining menu strategy, and b…
7 months, 4 weeks ago
Building a Fierce Yet Friendly Brand with Amanda Kahalehoe of Vicious Biscuit
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From Charleston roots to a growing national footprint, Amanda Kahalehoe has built a brand that’s both fierce and warm. As COO of Vici…
8 months ago
How Haven Hot Chicken Builds Loyalty with Jason Sobocinski
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Jason Sobocinski joins Zack Oates to share how Haven Hot Chicken builds lasting guest love through great food, consistent hospitality…
8 months, 3 weeks ago
Paul Damico of Global Franchise Group on What Really Drives Traffic
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Paul Damico joins Zack Oates to share what still wins guest loyalty today. His take is simple: nail the four walls first, then scale.…
9 months ago
John Laun of Earthbar on Using AI and Feedback to Elevate Guests
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John Laun, CMO of Earthbar, joins Zack Oates to share how a wellness brand with roots in the 1970s is scaling nationally while keepin…
9 months, 1 week ago