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Bad Process Kills Good People
Season 1 Episode 69
Bad process doesn’t just waste time — sometimes it creates outcomes no one intended, and no one can control.
This week on the Process Debt Podcast, Ch…
7 months ago
Solving for Stress Is Easy. Solving for Service Is Hard.
Season 1 Episode 68
Most bad processes don’t start with bad intentions — they start with stress. In this episode of the Process Debt Podcast, Chris and Toby unpack why s…
7 months, 1 week ago
Low-Hanging Fruit, Long Poles, and the Four-Letter Word DATA
Season 1 Episode 67
Automation isn’t the goal—business outcomes are. In this episode of the Process Debt Podcast, Chris and Toby talk with David Kilzer (engineer, MBA, T…
7 months, 2 weeks ago
Judging Ourselves by Intentions, Others by Actions
Season 1 Episode 66
It’s a new year, which means fresh intentions… and a lot of unused gym memberships.
In this episode, Chris and Toby explore a simple but uncomfortable…
7 months, 3 weeks ago
Distraction: The Most Convincing Fake Work in the World
Season 1 Episode 65
Distraction is the most convincing false work in modern business. It feels urgent, emotional, and productive; even when it’s just a reaction disguise…
7 months, 4 weeks ago
That Email Should’ve Been a Meeting
Season 1 Episode 64
Charlie Munger once said his philosophy was simple: “Figure out what makes people die and don’t do that.” In this episode, we apply that mindset to m…
8 months ago
The Process of Blame - Why Fast Thinking Breaks Slow Systems
Season 1 Episode 63
Blame is the quickest reflex in business, and also one of the most costly. In this episode, Chris and Toby explore why organizations tend to point fi…
8 months, 1 week ago
AI, Process Debt, and the Myth of Rosie the Robot
Season 1 Episode 62
Many envision AI as a cheerful housekeeper like Rosie the Robot from *The Jetsons*, but today's AI is quite different. It's information-driven and, w…
8 months, 2 weeks ago
When Simple Collaboration Becomes a 20-Minute Detour
Season 1 Episode 61
In this episode of the Process Debt Podcast, Chris and Toby try to do the simplest thing imaginable: log into Wix and update a profile. Twenty minute…
8 months, 3 weeks ago
The Ones, the Zeros, and the Humans Stuck in the Middle
Season 1 Episode 60
This week, Chris and Toby go all the way back to the beginning. The ones and zeros that make modern computing possible, and they explain why AI still…
9 months ago