Podcast Episodes
Back to Search023: Why contact leaders are getting promoted off successful AI implementations
Season 1 Episode 23
Send us Fan Mail
Today's episode covers the potential impact of successful AI implementation in contact centers on the career growth, and promotion of…
2 years, 2 months ago
022: AI News Recap! Sora, LAMs and the Elephant in the Machine
Season 1 Episode 22
Send us Fan Mail
Michelle and Nikola discuss the impact of recent AI advancements on customer experience, including the developments in generative AI,…
2 years, 2 months ago
021: How customer data is flipping the business value of the contact center
Season 1 Episode 21
Send us Fan Mail
PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They di…
2 years, 2 months ago
020: Effective Accelerationism, Fully Automated Contact Centers and Serbian Agriculture
Season 1 Episode 20
Send us Fan Mail
Nikola and Michelle dish about the future of fully automated support systems, the pros and cons of effective accelerationism, and the…
2 years, 3 months ago
019: How practically safeguarding generative AI works IRL
Season 1 Episode 19
Send us Fan Mail
Kylie Whitehead and Meghan Berton discuss the importance of implementing guardrails to limit a system to its intended scope and ensur…
2 years, 3 months ago
018: How to avoid PR nightmares when deploying generative AI
Season 1 Episode 18
Send us Fan Mail
Damien and Nikola discuss the importance of safeguarding when deploying generative AI instances, specifically calling out the recent …
2 years, 3 months ago
017: Brand in the Contact Center
Season 1 Episode 17
Send us Fan Mail
Kylie and Michelle converse about the role of brand in the contact center, highlighting the disconnect between the effort put into cr…
2 years, 3 months ago
016: Introducing Pheme, the speech generation model built to scale.
Season 1 Episode 16
Send us Fan Mail
In this insightful episode, host Kylie Whitehead converses with Dr. Ivan Vulić, a Senior Scientist at PolyAI and a Principal Research…
2 years, 4 months ago
015: 2023 - An AI Year in Review
Season 1 Episode 15
Send us Fan Mail
In this episode, Michelle and Nikola discuss the year in review for PolyAI and the advancements in conversational AI. They also talk …
2 years, 4 months ago
014: Why the New York Times is suing OpenAI - Copyright, Lawsuits & Fair Use
Season 1 Episode 14
Send us Fan Mail
Join hosts Michelle and Nikola as they dive into a potentially industry-shaping lawsuit: the New York Times vs OpenAI. They explore v…
2 years, 4 months ago