Episode Details
Back to Episodes021: How customer data is flipping the business value of the contact center
Season 1
Episode 21
Published 2 years, 2 months ago
Description
PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business decisions.