Podcast Episodes
Back to Search033: PolyAI's Series C Raise & GPT-4o
Season 1 Episode 33
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In this episode of the 'Deep Learning with PolyAI' podcast, Nikola and Damien discuss PolyAI's recent $50 million Series C funding ro…
2 years ago
032: Conversations featuring Brian Jeppesen, Fertitta Entertainment
Season 1 Episode 32
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Damien welcomes Fertitta Entertainment's contact center director Brian Jeppesen to the pod to discuss Brian's long career in customer…
2 years ago
031: Generative AI in the Contact Center - Build or Buy?
Season 1 Episode 31
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Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and …
2 years ago
030: How the future of measuring success in the contact center requires AI
Season 1 Episode 30
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Damien welcomes Business Value Analyst Steven Fine to the pod and discusses the evolution of measuring success in contact centers, fo…
2 years ago
029: What is 'AI washing' and how you can (and should) avoid it
Season 1 Episode 29
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Today's chat between Nikola and Damien delves into the concept of 'AI washing,' where companies exaggerate their level of investment …
2 years, 1 month ago
028: NLP vs NLP, or AI and the art of human persuasion
Season 1 Episode 28
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Nikola and Damien delve into the topic of humanizing technology and AI, touching upon the preference for non-human interactions in vu…
2 years, 1 month ago
027: Managing disruptive change, ships in the tech navy, and big maverick energy
Season 1 Episode 27
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In today's episode, Michelle and Nikola discuss the challenges and strategies involved in managing disruptive change, particularly re…
2 years, 1 month ago
026: Inside NVIDIA GTC 2024
Season 1 Episode 26
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Join Damien and Tomasz, a senior machine learning engineer at PolyAI, as they discuss the key highlights of NVIDIA's megacon GTC. The…
2 years, 1 month ago
025: Mythbusting generative AI "threats" (and how to cut through the fear-mongering)
Season 1 Episode 25
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Laura debuts hosting in today's episode, which discusses various concerns and myths around generative AI, particularly addressing Gar…
2 years, 2 months ago
024: Conversations featuring Kristin Punter, Pacific Gas & Electric Company
Season 1 Episode 24
Kicking off a new recurring series, this episode sees Kylie Whitehead interviewing Kristin Punter, Senior Director of Customer Service Outreach and S…
2 years, 2 months ago