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Episode 76: Human to Human
Episode 76
Erick and Rich discuss why vendors are introducing partner loyalty programs and how MSPs can cement their position as trusted advisors while locking …
1 year ago
Episode 75: Dropping the AI Bomb
Episode 75
Inspired by the panel discussion they led at a recent conference, Erick and Rich discuss how real MSPs are making real money in AI, as well as three …
1 year ago
Episode 74: No Timmies Allowed
Episode 74
Erick and Rich discuss efforts by Kaseya and Syncro to eliminate the seams between “seamlessly integrated” products by fusing them all into one solut…
1 year ago
Episode 73: Naked Farm to Table
Episode 73
Erick and Rich discuss the long-term implications for MSPs of new research on agentic AI from Microsoft and N-able, as well as how and why MSPs shoul…
1 year ago
Episode 72: Certificate Tsunami
Episode 72
Erick and Rich discuss how economic uncertainty is affecting IT spending plans, as well as what MSPs can do to navigate declining markets, supply cha…
1 year, 1 month ago
Episode 71: Don’t Buy Voldemort
Episode 71
Erick and Rich discuss why AI might be the spur MSPs need to take SaaS app management as seriously as they do device management, as well as why and h…
1 year, 1 month ago
Episode 70: Cheer Not Fear
Episode 70
Erick and Rich discuss the tailwinds and headwinds that Slide, Datto founder Austin McChord’s new BDR venture, is likely to face in the MSP marketpla…
1 year, 1 month ago
Episode 69: Bad News Quickly, Good News Slowly
Episode 69
Erick and Rich discuss the gap between how much business leaders want AI solutions and how unsatisfied they are with the solutions they’re getting, a…
1 year, 1 month ago
Episode 68: Throwing Flags
Erick and Rich discuss HP’s solution-focused strategy for avoiding hardware commoditization and three tactics for improving MRR predictability. Then …
1 year, 2 months ago
Episode 67: The North Star
Episode 67
Erick and Rich discuss new pricing options coming this summer from ConnectWise and techniques for prodding reluctant clients to adopt security best p…
1 year, 2 months ago