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Episode 57: Confusing and Misunderstood
Episode 57
Erick and Rich discuss what research from CompTIA implies about the year ahead for the channel in AI, plus three proven strategies for navigating cli…
1 year, 4 months ago
Episode 56: Living in the Future
Episode 54
Welcome to 2025! Erick and Rich kick off the year by discussing research from last month showing just how much MSPs value platforms, explaining how t…
1 year, 4 months ago
Episode 55: Let’s Go to the Whiteboard
Episode 55
Erick and Rich discuss what agentic AI will mean to MSPs and three techniques for getting more from your vendor relationships. Then they’re joined by…
1 year, 5 months ago
Episode 54: Punched in the Face
Episode 54
Don’t worry. Listening to this week's episode of MSP Chat will be insightful rather than painful. Erick and Rich discuss what a new collaboration agr…
1 year, 5 months ago
Episode 53: Prepare for Sprawl
Episode 53
Did you know that the average MSP bundle includes 13 product categories? Erick and Rich discuss that and a host of other research insights in this ep…
1 year, 5 months ago
Episode 52: Password123
Episode 52
In what’s fast becoming an annual Thanksgiving week tradition, Erick and share three semi-serious things they’re each thankful for in 2024, from the …
1 year, 6 months ago
Episode 51: 2 Packs a Day
Episode 51
Don’t worry, Rich hasn’t acquired a serious smoking habit recently. It just sounds like he has, because after five straight weeks on the road his voi…
1 year, 6 months ago
Episode 50: Getting Intentional
Episode 50
Live from the ChannelPro Defend West event in Newport Beach, Calif., Erick and Rich discuss a quietly weighty new “Automation as a Service” offering …
1 year, 6 months ago
Episode 49: Put a Dollar in the Cuss Jar
Episode 49
No actual cussing on this episode. Just Erick and Rich discussing Pax8’s new partner program and essential service quality KPIs every MSP should trac…
1 year, 6 months ago
Episode 48: User = Cloud = Security
Episode 48
Live from DattoCon 2024 in Miami, Erick and Rich discuss the new Kaseya 365 User security solution and three hiring practices that will set new emplo…
1 year, 6 months ago