Podcast Episodes
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Episode 86: The enSaaSification of Everything
Episode 86
Erick and Rich discuss early examples of how MSPs are re-tooling their workforce for the age of agentic AI as well as effective, empathetic technique…
9 months, 2 weeks ago
Episode 85: Thinking Bigger
Episode 85
Erick and Rich discuss why LLMs, chatbots, and MCP could combine to revolutionize the way technicians interact with RMM, PSA, and other line-of-busin…
9 months, 3 weeks ago
Episode 84: If You Build It, Will They Come?
Episode 84
Live and side by side at GTIA’s ChannelCon event in Nashville, Erick and Rich discuss Pax8’s bold plan to re-invent marketplaces for the agentic AI e…
9 months, 3 weeks ago
Episode 83: Private Equity Without Private Equity
Episode 83
Erick and Rich discuss the pros and cons for MSPs of placing bets on today’s emerging crop of startup AI automation vendors and the best practice roa…
10 months ago
Episode 82: Break-Fix of the Future
Episode 82
Wondering about the future of managed services? Erick and Rich (who’s back after a multi-week absence) explain why new research from Barracuda sugges…
10 months, 1 week ago
Episode 81: Sewer Gators are Real!
Episode 81
This week, Erick flies solo and dives into the newly released 2025 MSP 501 rankings from Channel Futures—the industry’s gold standard for identifying…
11 months ago
Episode 80: This is Why We Can’t Have Nice Things
Episode 80
A staggering 16 billion credentials linked to major services—Apple, Facebook, Google, and more—have just been confirmed leaked and Erick explores the…
11 months, 1 week ago
Episode 79: Pax8, Nerdio & Making AI Real for MSPs
Episode 79
Fresh from the floor at Pax8 Beyond 25, Erick and Rich break down one of the event’s biggest announcements: the launch of PAX8’s new Integrations Hub…
11 months, 2 weeks ago
Episode 78: The Holy Triangle
Episode 78
Speaking just after this week’s ConnectWise IT Nation Secure event, Erick and Rich discuss the simplified new ConnectWise Pro subscription plan and b…
11 months, 3 weeks ago
Episode 77: 75 Days of Uptime
Episode 77
Erick and Rich ponder the tradeoffs of using an all-inclusive managed services platform versus going with best of breed as well as techniques for mig…
11 months, 4 weeks ago